Now Hiring - H&G Solutions - Client Account Manager in Upper Darby, PA

Full description of the position

We are looking for a Client Account Manager to represent our brand in Philadelphia with professionalism and heart. The Client Account Manager will be responsible for nurturing client relationships and ensuring the seamless delivery of a service that truly makes a difference, solidifying our reputation for excellence and care. As a Client Account Manager, you will be the heart of the client's journey with Leafguard. The Client Account Manager's role in guiding homeowners with empathy and expertise ensures their satisfaction is not just a moment in time, but the beginning of a long-term relationship built on the solid ground of a perfectly protected home. Why the Client Account Manager Role Matters In ancient times, the hearth was the heart of the home. The Client Account Manager is the modern Keeper of the Hearth, safeguarding the warmth and security of the household by ensuring the structure that protects it is installed with honor, precision, and unwavering care. Day-to-Day Duties of the Client Account Manager * Manage client onboarding and service coordination, acting as the main point of contact for LeafGuard's installation process and post-service follow-ups. * Oversee service logistics using LeafGuard's CRM systems, ensuring eligibility checks, accurate documentation, and timely installation scheduling. * Maintain organized CRM records to track customer interactions, service milestones, and account activity for reporting and campaign visibility. * Analyze customer satisfaction and usage trends, recommending bundled upgrades, retention strategies, and upsell opportunities aligned with LeafGuard's product offerings. * Collaborate with internal teams to resolve service issues, refine messaging, and support campaign performance across LeafGuard's service lifecycle. * Share client feedback and service insights to help improve LeafGuard's delivery processes and support strategies. What We 're Looking For in a Client Account Manager * High school diploma or GED required; coursework in business, communications, or marketing is a plus. * Experience in account management, customer service, or administrative support--ideally in home improvement, retail, or service-based industries. * Great at guiding clients through LeafGuard's service options with clear communication and a helpful attitude. * Comfortable using CRM tools and proud of keeping data clean and campaigns running smoothly. * Stays organized while juggling multiple homeowner accounts, making sure timelines and details are always on point. Job Type: Full-time Pay: $58,000.00 - $70,000.00 per year Benefits: * Professional development assistance Work Location: In person