Now Hiring - Ficker Insurance Group - Professional Services Allstate Account Manager in Falmouth, ME

Full description of the position

Job Overview At Ficker Insurance Group , we're passionate about protecting what matters most, our customers and their families. Insurance isn't just a policy or a price tag; it's peace of mind for life's unexpected moments. While most people know they need coverage, few truly understand it. That's where our team makes the difference every day. We're proud to be voted the #1 insurance agency in Maine and the largest Allstate agency in all of New England. These accomplishments reflect our commitment to excellence and our reputation as a leader in the insurance industry. When you join Ficker Insurance Group , you're joining the best, and you'll be supported by a high performing team that is invested in your development, accountability, and long term success. What truly sets us apart is how we treat people. Our attention to detail and our commitment to treating every customer like family define who we are. To us, our clients are more than policyholders; they're part of our community, and our Account Managers play a critical role in delivering that experience. We're a rapidly growing agency with ambitious goals, and we're looking for Account Managers who take pride in doing the right thing, embrace a growth mindset, and are eager to learn and improve. We value team members who communicate clearly, collaborate openly, and believe that meaningful work can be both challenging and rewarding. If you're ready to make a real impact, grow your career in a supportive, high standards environment, and be part of a team driven by integrity and heart, Ficker Insurance Group is the place for you. Salary Range: $45,000.00 - $55,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Requirements * Reliable, motivated, and highly organized. * Excellent verbal and written communication skills. * Professional, respectful, efficient, and compassionate both in person and over the phone * Strong attention to detail and commitment to accuracy * Empathy and professionalism in all client interactions * Highly tech-savvy and quick to learn and adapt to new systems, tools, and digital workflows * A calm, solutions-focused mindset, especially under pressure * Goal-oriented and able to take initiative * A passion for helping others with a creative and problem-solving approach * Prior customer service experience preferred; insurance industry experience is a plus but not required * Full onboarding and hands-on training provided. No prior insurance experience required * Strong computer skills with the ability to confidently navigate software systems and digital tools * Consistently demonstrates the agency's core values of integrity, accountability, and trust Responsibilities * Achieve daily, weekly, and monthly sales and performance goals by effectively managing inbound client interactions in accordance with agency standards and processes * Confidently overcome objections and guide clients toward appropriate coverage solutions that align with their needs and best interests * Follow established agency workflows, sales processes, and service standards to ensure consistency, compliance, and exceptional client experiences * Build and maintain strong, long term relationships with clients and community partners to support retention and sustainable business growth * Manage and nurture client relationships with a focus on trust, satisfaction, and personalized, proactive support * Clearly explain coverage options, identify gaps in existing protection, and recommend tailored insurance solutions based on each client's individual needs * Consistently and effectively represent our value proposition in a clear, compelling, and client focused manner * Deliver an exceptional level of care and service in every interaction, treating each client like family * Assist clients with coverage questions, payment processing, and claims support * Accurately document all client communications, service actions, and sales activity in the agency's systems * Communicate with professionalism, empathy, and clarity, both verbally and in writing * Collaborate with team members to share knowledge, solve problems, and support shared team and agency goals About Us Ficker Insurance Group is a dynamic and professional leader in the insurance industry. We are passionate about providing comprehensive protection and peace of mind to our clients. Join our thriving team dedicated to excellence and innovation in risk management, shaping the future of insurance with integrity and expertise.