Now Hiring - Comfort Keepers - Client Care Development Representative - Inside Sales in Farmington, MI

Full description of the position

Client Care Development Representative (CCDR) Comfort Keepers - Farmington, Howell, or Rochester, MI Full-Time | Client Services | $40K-$50K Base + Bonuses Comfort Keepers is seeking a high-energy, empathetic, and tech-savvy Client Care Development Representative (CCDR) to connect families with care solutions during a critical time of need. This role is more than traditional intake -- it's a revenue-generating position focused on converting inbound inquiries and activating outbound growth strategies. Key Responsibilities Inbound Response & Consult Conversion * Respond to calls, web inquiries, and social media messages within 5 minutes * Use a discovery-based framework to qualify care needs with empathy * Schedule and confirm consultations using internal scheduling software * Maintain a minimum 65% inquiry-to-consult conversion rate Outbound Activation * Re-engage cold and past leads through weekly contact cadences * Use LinkedIn and Facebook to identify and connect with referral sources * Share local engagement content (caregiver spotlights, success stories, etc.) * Send personalized outreach to generate inquiries and appointments CRM and Reporting Ownership * Maintain accurate, real-time dashboards (volume, conversion, attribution) * Analyze lead sources and recommend channel optimization * Ensure all CRM records are complete and accurate Collaboration with Sales and Marketing * Align with Marketing and Operations on weekly themes and content * Use templated outreach messages with personalization for greater impact * Coordinate warm handoff to Client Care Coordinator after consultations are booked Care Team On Call Rotation * Participate in an after-hours on-call rotation (up to 8 days per month) to respond to urgent inquiries and ensure quality of care is maintained. This entails being available for calls as needed (company phone provided), advising scheduling team when needed, and serving as last resort to fill in on shifts when emergencies occur. Training provided. Requirements * 2-4 years in inside sales, client intake, or call center roles * Proven ability to turn inquiries into scheduled appointments * Strong phone presence and active listening skills * Familiar with CRM tools, scheduling platforms, and social media prospecting * Able to multitask and manage time effectively in a performance-driven environment * Willing and available for rotating after-hours on-call coverage Compensation * Base Salary: $40,000 - $50,000 * Bonus Potential: $10,000 - $15,000 annually * Defined career path for exceptional performance Why Comfort Keepers Comfort Keepers is a nationally recognized provider of uplifting in-home care services. We help seniors live independently while bringing joy, purpose, and peace of mind to their families. Our team members don't just answer phones -- they help elevate the human spirit every day. Apply today to be a part of a growing team that makes a real difference -- one conversation at a time. To learn more, visit: [please apply online] Pay: From $40,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Paid training * Tuition reimbursement * Vision insurance Work Location: In person