Now Hiring - Nasco Staffing Solutions - Full-Time Account Manager in Seattle, WA

Full description of the position

Pay: USD $25-$27 per hour, depending on experience, with the potential to transition to a salaried role after the probationary period. Job description: Position: Full Time Account Manager - Special Event Temporary Staffing Reports to: Senior Account Manager Company: Nasco Staffing Solutions - Seattle/Washington * Full-time role with varied hours -- not a standard Monday-Friday, 9-5 schedule. * Availability outside regular working hours is required, including occasional evenings, weekends, and overtime based on event needs. Benefits: * Flexible schedule Ability to commute/relocate: * Seattle, WA: must reliably commute or plan to relocate before starting role. About Us: Nasco Staffing Solutions is North America's largest fullservice temporary event staffing company, supplying skilled staff for conferences, events, promotions, food and beverage, and production. Since 1993, we've supported thousands of planners, producers, DMCs, and marketing and technical teams. Our systems, expertise, and people make us a reliable and ideal choice for any event. Job Description: Nasco is seeking a professional, detaildriven Account Manager to join our Seattle team. As an Account Manager at Nasco, your role centers on supporting event clients, coordinating staffing needs, and ensuring smooth, professional delivery of hospitality and event services. You function as the bridge between clients (hotels, convention centers, event venues) and Nasco's event staff, ensuring both sides receive exceptional communication, service, and results. Primary responsibilities: 1. Client Relationship & Account Management * Serve as the main point of contact for clients such as corporate clients and venues, conferences, convention centers, and hotels. * Build long-term relationships by understanding each client's event flow, service standards, staffing preferences, and communication style. This includes, but is not limited to, understanding each client's required dress code, protocols, and expectations, and providing qualified and repeat staff to meet client needs. * Conduct regular check-ins to confirm satisfaction with staff performance and Nasco's service. * Provide rapid responses to urgent client needs, last-minute staffing changes, or special requests. 2. Event & Staffing Coordination * Review incoming event orders and create shift offers covering dates, times, roles, dress codes, and staff needed. * Ensure staff meet client requirements (e.g., certification, experience level, dress code). * Coordinate staff availability, confirm assignments, and maintain shift rosters. * Anticipate staffing challenges (e.g. early mornings, remote locations, specialty skill requirements) and ensure the correct number of properly credentialed staff are scheduled for every event. 3. Operational Oversight During Events * Act as the operations liaison between the client and Nasco's staff. * Ensure staff are aware of venue logistics and meeting points, check in on time, follow client instructions, and uphold hospitality standards. * Troubleshoot issues quickly--such as noshows, schedule changes, or client-requested adjustments. * Gather feedback after each event to improve future staffing. 4. Administrative & Financial Work * Prepare quotes, staffing estimates, and confirmations for clients. * Maintain and update internal systems to ensure accurate logs of hours, roles, and staff performance notes. * Prepare and distribute accurate invoices by ensuring event details and staffing numbers are correct. * Track account profitability and monitor recurring or high-volume clients for supervisor review. 5. Internal Collaboration & Staff Communication * Work with recruitment team to identify staffing gaps or upcoming needs. * Clearly communicate expectations of professionalism to all staff--dress code, responsibilities, onsite etiquette, etc. * Help mentor new event leads/supervisors and provide additional support for complex events. * Foster a positive culture among casual staff to improve retention and reliability. 6. Strategic Growth & Client Retention * Look for opportunities to expand services with current clients (more shifts, additional roles, multiday events) based on strong past performance. * Monitor satisfaction to support long-term relationships by keeping service quality high to prevent account drop-off. * Provide insight on trends in staffing needs, event forecasting, and seasonal demand, and offering solutions to support these trends. Summary At Nasco, an Account Manager is: * A relationship builder who maintains excellent client partnerships. * A logistics coordinator who ensures every shift is fully staffed with the right people. * A problem solver who responds quickly to operational challenges. * A service ambassador ensuring Nasco delivers top-tier hospitality workers. * A team collaborator working with staff, recruiting, and management to support successful events. In order to be considered for this position, please submit your resume and hourly pay expectations. We thank everyone for their interest but only those selected for further consideration will be contacted. Job Type: Full-time Pay: $25.00 - $27.00 per hour Expected hours: No less than 40 per week Benefits: * Flexible schedule Application Question(s): * Are you available to work during the day, evenings and weekends? * Are you located in or willing to relocate/commute on a regular basis to Seattle WA? * Are you proficient with using a computer and computer programs? Experience: * Supervising: 2 years (Required) * event: 1 year (Required) Work Location: Hybrid remote in Seattle, WA 98101