Now Hiring - Lithia Motors, Inc. - Experienced Sales Consultant for Subaru Troy in Troy, MI

Full description of the position

Sales Representative The Sales Representative is responsible for providing an exceptional customer purchasing experience. The Sales Representative will ensure the customer gets all the information they are looking for, as well as presenting vehicles to customers to assist them in their buying decision. They utilize the Customer Management System to ensure timely, professional follow-up and to maintain strong relationships with sold and prospective customers. The Sales Representative reports to the General Sales Manager. Responsibilities * Greet customers in a prompt, friendly and professional manner. * Provide professional product presentations to all customers. * Offer and accompany customers on vehicle demonstration ride(s). * Develop and prospect new business continuously. * Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM. * Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met. * Schedule customer appointments daily. * Assist customer during write up process ensuring it is a non-confrontational experience. * Build and maintain knowledge of product information, current sales pricing and manufacturer promotions. * Attend and actively participate in daily sales and training meetings * Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication. * Maintain appearance and cleanliness of vehicle lot and showroom. * Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience. * Upon sale, introduce customer to Service department following Sales 2 Service process. * Obtain all appropriate licensing as required by state law (if applicable) following the states written policy. * Train assigned salesperson for 60 days daily on your store's sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge. * Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers. * Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary. * Assist trainee to meet performance expectations as laid out in their job description. Skills and Qualifications * Strong attention to detail * Sense of urgency * Excellent communication * Typing - ability to type efficiently to enter accurate information into tracking system * Mathematics - ability to solve basic math calculations. * Basic computer skills Competencies * Does the right thing, takes action and adapts to change * Self-motivates, believes in accountability, focuses on results, makes plans and follows through * Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results * Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. * Up to 2/3 of time: standing, walking, driving vehicles, lifting up to 50 pounds * Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing * Up to 1/3 of time: transport or place up to 50 pounds *Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. We offer best in class industry benefits: * Competitive pay * Medical, Dental and Vision Plans * Paid Holidays & PTO * Short and Long-Term Disability * Paid Life Insurance * 401(k) Retirement Plan * Employee Stock Purchase Plan * Lithia Learning Center * Vehicle Purchase Discounts * Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pay: From $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Opportunities for advancement * Professional development assistance * Tuition reimbursement * Vision insurance Work Location: In person