Now Hiring - Huntsville Men's Clinic - Professional Services Outbound Phone Sales Closer in Birmingham, AL

Full description of the position

Retention Specialist - Outbound Phone Sales & Support We empower men to live healthier, more fulfilling lives through personalized concierge treatment plans that address ED, Low T, and other male health concerns. Our patient-first philosophy drives everything we do--and we're looking for a Retention Specialist who thrives on building lasting relationships through direct, phone-based outreach. Position Summary As a Retention Specialist, your primary responsibility is to make outbound phone calls to current and past patients with the goal of renewing their treatment plans and maintaining long-term engagement. You will serve as a trusted advisor, addressing concerns, reinforcing the value of ongoing care, and helping patients stay committed to their health journey--all through proactive, high-touch phone communication. If you're motivated by meaningful conversations, enjoy outbound calling, and love helping people make informed decisions, this is the perfect opportunity for you. Key Responsibilities * Outbound Engagement: Make a high volume of outbound phone calls daily to connect with patients whose treatment plans are approaching expiration or have recently lapsed. * Relationship Building: Establish trust and rapport over the phone, showing empathy and professionalism in every conversation. * Plan Renewals: Educate patients on the benefits of continuing their treatment, address concerns, and confidently guide them through the renewal process. * Retention-Focused Communication: Listen actively to patient feedback, overcome objections, and provide tailored solutions to encourage plan continuation. * CRM Utilization: Use our CRM system to track patient interactions, manage call lists, and document call outcomes accurately. * Goal Achievement: Meet or exceed individual and team retention targets by maximizing successful call outcomes. * Collaboration: Coordinate with the clinical and support teams to resolve patient questions and ensure a seamless, patient-focused experience. * Qualifications * Experience: Previous experience in outbound calling, customer retention, sales, or account management preferred. * Phone Communication Skills: Strong, confident phone presence with excellent verbal communication and active listening skills. * Results-Driven: Comfortable working in a metrics-driven environment with clearly defined call and retention goals. * Problem Solving: Ability to handle objections and provide thoughtful, persuasive responses that drive renewals. * Tech Proficiency: Familiarity with CRM software and call tracking systems. * Self-Motivated: Capable of managing time and call volume effectively with minimal supervision. * Healthcare Experience (Preferred): Prior experience in healthcare, wellness, or patient support is a plus but not required. What We Offer * Competitive Compensation: Base salary plus performance-based incentives tied to renewals and call outcomes. * Paid Training: Comprehensive onboarding and continued support to help you succeed in the role. * Growth Opportunities: career advancement potential * Collaborative Culture: Join a supportive, patient-centered team focused on positive outcomes. * Benefits Package: Health benefits and paid time off after 90 days. Every phone call is an opportunity to change a man's life for the better. If you're a motivated communicator who thrives in an outbound calling role, we want to hear from you. Apply today and be part of a mission that truly matters. Job Type: Full-time Pay: $60,000.00 - $85,000.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person