Now Hiring - Pacxa - Fellow - Associate Account Manager in Honolulu, HI

Full description of the position

Summary: The Associate Account Manager serves as a liaison between Pacxa and a targeted list of customers. The Associate Account Manager develops and maintains relationships by coordinating actions between customers and cross-functional internal teams to ensure timely and successful delivery of solutions according to customer needs. The Associate Account Manager supports internal invoicing review, while escalating issues to senior management as required. Duties: Customer Relationship Management (60%) * Operate as a primary point of contact for any and all matters specific to the customers. * Build and maintain strong, long-lasting customer relationships. * Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors. * Assisting with monthly review and verification of customer invoices. Project & Solution Delivery (20%) * Ensure the timely and successful delivery of solutions according to customer needs and objectives. * Communicate clearly the progress of ongoing initiatives to internal and external stakeholders. * Manage weekly client check-in. Issue Resolution & Escalation (20%) * Assist with high severity requests or issues escalations as needed. * Manage and resolve all escalations regarding the client. * Possess a positive, service-oriented attitude towards agencies, clients, and employees within the company. Qualifications: * Bachelor's degree in a Business discipline; MIS or Marketing preferred. * Minimum of 1 year direct customer support preferred. * Previous experience in the IT industry is preferred but not required. An equivalent combination of education and experience will be considered. * An Equal Opportunity Employer Committed to an Inclusive Workplace.