Now Hiring - Workbar - Regional CM Manager - West in Needham Heights, MA

Full description of the position

ABOUT WORKBAR: WE 'RE HONORED TO BE RECOGNIZED BY INC. AS A 2024 BEST WORKPLACE AND LISTED AS ONE OF INC.'S 5000 FASTEST GROWING PRIVATE COMPANIES IN AMERICA IN 2025 Are you collaborative, curious, and eager to support a diverse community of enterprise teams, small businesses, startups, and freelancers? Do you love creating cohesive and vibrant communities? Are you all about playing an important role in a rapidly expanding company? Then join the Workbar team! Workbar's mission is to solve for evolving work patterns, cultivating the standard for coworking that prioritizes inclusivity, productivity, and community. We're a network of 11 inspiring workspaces in and around Boston, and we're committed to growing our footprint in Greater Boston and we need someone passionate about community to join our dynamic team! The Regional CM Manager position is a great way to join a company that is headquartered in Boston, rapidly growing and prioritizing new opportunities for its employees. Visit [please apply online] to learn more. ABOUT THE ROLE: In collaboration with the Operations Manager, the Regional CM Manager will oversee the day-to-day activities of all Workbar locations within your region, ensuring that the organization is managed and performing efficiently and effectively. The "right fit" will truly feel ownership of their region, be a team player willing to step in where needed and be an advocate for both the area's CMs AND Workbar. The West Region includes Needham, Framingham, and Worcester. Leadership: * Be the voice of your region's Community Manager Team. Effectively advocate on their behalf to the Operations Manager to ensure their role is supported throughout the organization. * Model and reinforce the company's culture, mission, vision and values. * Along with the Operations Manager, hire, manage, coach and mentor the Community Manager Team. * Ensure that operational decisions and strategies such as those for staffing, people development, organization, efficiency, purchasing, and facilities are in line with the organizations business plan and vision as communicated by the Management Team. * Prioritize the performance of the locations in your region through new sales and retention strategies. * Visit all locations within your region on a regular basis to provide support for the Community Manager team, and provide location coverage when needed. Sales and Growth * Lead the growth of the regions by owning the sales performance of the Community Manager Team within your region. * Provide the perfect tour following the structure and path provided during the initial Sales Training. * Responsible for the overall pipeline management of the locations, ensuring system accuracy and timely data management. Hold weekly pipeline calls with each CM to ensure all leads are being handled properly and that there is consistent and thoughtful outreach. * Own internal growth through high retention. Responsible for overall retention strategies, with a goal of increasing retention at each location. Operational Standards, Systems and Processes: * Be a resource to the Community Manager Team to ensure all locations are staffed during normal business hours as well as during non-business hours for events. * Assist with troubleshooting operational issues at all locations as needed by the Community Manager Team and operationalizing proactive adjustments as needed to SOPs. * Along with the Operations Manager, conduct quality control quarterly walkthroughs and address immediate issues with the Community Manager Team. Training: * Own the training and successful onboarding of new Community Managers. * Recognize and identify organizational needs to improve company performance and Community Manager retention. Brand Awareness and Standards: * Stays current on all brand standards and initiatives and appropriately conveys information to the Community Manager Team. * Work with marketing to Implement and update policies and procedures to comply with all new brand standards and to improve corporate operations at the location level. * Partner with all levels of the organization to ensure proactive communication and action to ensure a positive reputation of the company within the brand. Vendor/Partner Relationships and Negotiating: * Responsible for overall location expense management. With the Operations Manager, manage and negotiate vendor contracts and programs that support the operation of each location (eg. supplies & consumables, facilities, etc.) * Ensure best financial outcomes to reduce cost and optimize value. Location Reporting and Results: * Responsible for accuracy in all performance metrics. * Ensures action is taken to address low performing areas and take advantage of opportunities to improve the company's overall health. Skills And Experience You Need: * 5 years of operations experience in hospitality, food and beverage, property management or other related field. * Community development experience with proven ability to organize and bring people together. * Experience managing and coaching people, ideally in a multi-location business. * Strong written and verbal communication skills with a high emotional intelligence. * General IT wherewithal. * Experience with Salesforce CRM. * Ability to work independently and in a team environment. * Strong organizational skills. * Familiar with New England region, particularly the locales of our 11 locations. What we offer: * A competitive base salary, plus performance-based bonus ($55,000 base/$20,000 on-target commission/bonus) * A generous benefits package that includes: health, dental and vision * Paid parental, bereavement and community service leave * The opportunity to be on the ground floor of a rapidly growing brand Workbar is great fit for those that enjoy: * Constant Evolution: Workbar evolves quickly and constantly to succeed as a business. This means sometimes you have to switch gears halfway through a project, solve problems with minimal information, and make your way through unknown territory. * Demanding Targets: We have a mission to transform the future of work, and you impact that directly. We demand high execution and strong results. You will want to work smart and do what it takes to get things done. * Distributed Team: Our workforce is spread out across Greater Boston, and that requires exceptional communication and collaboration across teams and departments. You'll need to be equally as comfortable in a remote or in-person environment to get things done here. Job Type: Full-time Pay: Up to $75,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Work Location: In person