Now Hiring - Aquasafe Pool Management - Division Manager/ Regional Account Manager in Hanover, MD

Full description of the position

The Regional Account Manager's primary mandate is to ensure a safe pool environment and profitable operation through seamless delivery of excellent service to AquaSafe clients. Regional Account Managers are responsible for the profitable growth of our organization and for providing the leadership necessary to motivate AquaSafe staff members to achieving performance excellence in accomplishing our Mission. This individual is responsible for managing a defined portfolio of clients, providing high quality customer service and for promoting the AquaSafe brand as the industry leader in aquatic safety and service excellence. Department Mission: Protect people's lives by ensuring operational excellence, compliance with AquaSafe safety standards and by pursuing continuous safety improvement throughout AquaSafe operation. Recognize our clients within and outside the Company, identify their needs and make every effort to consistently exceed their expectations. Deliver the highest quality of service and the safest Pool environment possible to our clients while continually striving to maximize the profitability of AquaSafe. Aggressively pursue growth in contract sales and service revenues provided to clients for division and company. Promote the AquaSafe brand through enthusiastic, positive interactions with employees, vendors, clients and our community. Support the mission of AquaSafe to become the leader in our industry. Duties and Responsibilities: Customer Satisfaction Maintain appropriate client satisfaction ratings at levels established by AquaSafe Management. Develop and maintain strong relationships with clients by providing operational excellence. Respond to all clients' inquiries in a timely fashion. Attend board meetings, as appropriate, to maintain strong communication basis. Schedule regular meetings with onsite and regional clients. Deliver service excellence and develop strong client relationships to maximize contract renewal rates and multi-year client agreements. Ensure compliance with all AquaSafe safety standards and policies. Management Spearhead revenue generation for AquaSafe by identifying opportunities and when needed call upon AquaSafe management or sales resources to assist in pursuing the opportunity. Evaluate staff performance providing prompt and appropriate feedback and coaching to staff members in order to maximize their success in the organization. Ensure staff's compliance to AquaSafe policies and procedures. Maintain a professional image via personal appearance and behavior and by creating and maintaining a clean and efficient operating environment. Establish a participative team environment providing staff members with opportunities to suggest improvements and invest their skills and talents in the success of the operation. Branding Assume primary responsibility for AquaSafe's reputation and brand in the field. Assist in the development and implementation of initiatives aimed at promoting a positive perception of AquaSafe and its employees in the marketplace. Encouraging frequent and honest feedback from clients while taking action to respond to concerns, suggestions or opportunities. Participating in community or business related functions. Encourage employees to always interact with clients, vendors and pool patrons in a positive and friendly manner. Staff Development Attend seminars, educational classes, and industry expositions to continually increase knowledge and industry awareness. Develop, schedule, and frequently attend employee meetings. Educate employees regarding company policies, procedures and expectations. Promote a culture of individual accountability for personal and team results developing key metrics to monitor critical performance measures and progress toward goals. Encourage and hold supervisors accountable for interacting frequently with their staff providing feedback on their performance, coach improvements and generate enthusiasm for our mission and organization. Reinforce supervisors role in creating highly motivated teams and responsibility for the performance of their respective staff members. Generate high retention rate level for top performers within his/her division. AquaSafe Teamwork Maintain close interaction with corporate departments and other field operation divisions. Participate with other Managers and all AquaSafe staff in identifying continuous learning and improvement opportunities. Promote a collaborative, positive and performance-driven team culture within AquaSafe and her/his division. Other duties as assigned. Qualifications: Bachelors Degree preferred 3 years of experience in customer service and/or management (similar industries preferred-pool management, property management, construction or landscaping management) Driving record in conformity with AquaSafe Policy Demonstrated leadership, management and organizational skills Excellent interpersonal, communication, and leadership skills Ability and desire to develop and maintain strong client relationships Computer knowledge MS Office, Email