Now Hiring - Jay's Kirkland Autocare - General Manager – Family Owned Shop since 1988 ($165K Potential / M-F Only / Benefits) in Kirkland, WA

Full description of the position

General Manager - Ever notice how every shop says "we're different," but they all feel exactly the same? You've been around long enough to know the pattern: * Owners who say they care about work-life balance then text you at 9 PM about tomorrow's schedule * "Team culture" that's really just everyone fending for themselves * Promises about growth and development that never materialize * Shops that talk a big game about respect, then treat you like a cog in the machine Now, maybe you're running a shop right now that's fine. The pay's decent. The work is steady. But deep down, you know you're capable of more: leading a team that actually helps each other, working for an owner who understands what it takes to keep employees AND customers happy, building something that doesn't require you to sacrifice your personal life. That's where Jay's Kirkland Auto Care comes in. You see, Jay's has been serving the Kirkland community since 1988. Four years ago, our new owner Kyle took over and the shop has grown like crazy. Not because he cracked the whip harder, but because he built something different. And now, we're looking for a General Manager who wants to be part of something real. Not someone who needs to prove how tough they are or chase unrealistic numbers. We want someone who can keep the workflow smooth, support a team of 8 techs and 3+ service advisors, and help us maintain the culture we've worked so hard to build. So, if you're tired of shops that talk about being different--and you want to work somewhere that actually is --keep reading, my friend. HERE'S WHAT WE OFFER OUR GENERAL MANAGER: * $115K -$165K total compensation * 95% employer-paid health insurance (Dental and vision included) * 3% profit-sharing contribution to your Safe Harbor 401(k) after 6 months (whether you contribute or not--it's automatic) * 8 paid holidays + 1 floater day * 2 weeks PTO * Monday -Friday only. No weekends. No exceptions. 5-DAY WORK WEEK (NO WEEKENDS!) - We want your life to work inside and outside of the shop. Monday through Friday only--no exceptions. Recharge over the weekend by doing the things you love and spending time with your family and friends. WE WILL KEEP YOU BUSY - We're a well-established, thriving business (since 1988!) with year-round active marketing campaigns in place to keep the work flowing in. YOU WILL BE APPRECIATED (OPEN-DOOR POLICY) - We are a family-owned & operated shop. Everyone is part of the family here and if you have a problem, you'll get support from the whole team. Your opinion is respected and you can really make a difference. YOU WILL NOT BE MICROMANAGED - We have confidence in our team. If you need something, ask. If not, we will stay out of your way and let you lead. Kyle's not looking to breathe down your neck--he trusts his GM to run the day- to-day operations. WE'VE GOT YOUR BACK (NO DRAMA) - We go out of our way to make sure that our employees are taken care of. We listen, we care, and we want your life to work inside and outside of the shop. Life's too short to work with wrench throwers and prima donnas--we don't tolerate them, so you won't have to either. YOU WILL ALWAYS KNOW WHERE YOU STAND - We value open communication. No surprises, no playing favorites. Everything is accessible, transparent, and above board. YOU WILL BE A PART OF SOMETHING SPECIAL - We've been a pillar in the Kirkland community since 1988 and we love our customers (and they love us-- 700+ five-star reviews don't lie). We sponsor team outings like Top Golf, go- karts, and fishing trips. When you win, the shop wins and our customers win. It's Win, Win, Win. WE PROVIDE A SAFE AND PRODUCTIVE WORKING ENVIRONMENT - We provide uniforms, a clean, organized workplace and up-to-date tools and diagnostic equipment to make sure that the team always has everything they need to do their best work. Kyle doesn't freak out when something breaks--we just order another one. FINANCIALLY STABLE AND BUILT TO LAST - We've grown like crazy in the last 4 years, but we're not overextended or chasing unicorn numbers. We're focused on sustaining what works and keeping the business healthy for the long haul. * YOU'RE READY TO MAKE THIS ROLE YOUR OWN - *This is a real leadership position with genuine autonomy to lead, solve problems, and put your stamp on a thriving operation. You won't be fixing a broken shop. You'll be sustaining something that already works and making it even better. HERE'S WHAT WE STAND FOR AND HOW WE TREAT OUR CUSTOMERS 742+ REVIEWS and a 4.9-STAR RATING! - We've been serving the Kirkland community since 1988, and our customers don't just trust us with their cars-- they stick with us for years. We've won 4 community awards this year alone because people genuinely love working with us. But don't take our word for it See what our happy customers have to say: [please apply online] WE DO RIGHT BY THE CUSTOMER --PERIOD. - No shady upsells. No cutting corners. If it's not good for the customer AND good for the shop, we don't do it. Kyle's philosophy is simple: treat people right, and everything else works itself out. WE BACK OUR WORK WITH A 24-MONTH/ 24K-MILE NAPA WARRANTY - That beats the dealership. When you promise that kind of coverage, you better be confident in your work--and we are. Our techs take pride in doing the job right the first time. OUR TEAM ACTUALLY CARES (AND IT SHOWS) - New techs tell us it takes them 3-6 months to believe we're for real because they're so used to shops that talk a big game but don't deliver. Once they see that our team genuinely helps each other out and Kyle actually listens? They don't want to leave. That culture starts with how we treat our customers--and it carries through to how we treat our people. ABOUT JAY'S KIRKLAND AUTO CARE We've been a trusted part of the Kirkland community since 1988--long before "customer experience" became a buzzword. Four years ago, Kyle purchased the shop with one goal in mind: take care of the customers AND the employees who serve them. Since then, we've grown like crazy--not by cutting corners or grinding people into the ground, but by building a culture where people actually want to work. We're not chasing some pie-in-the-sky growth target. We're focused on sustaining what we've built: a high-volume, well-run shop where employees retire instead of burn out, and customers trust us with their cars for decades. Kyle's philosophy is simple: " If your life doesn't work at home, it won't work at work--and vice versa." That's why we close on weekends and why he sits down with employees who are struggling. This isn't just another shop that says they're "different." We can actually back it up. SKILLS AND TRAITS THAT HELP YOU SHINE IN THIS ROLE: 3-5 years of experience in a professional independent shop - You've managed teams, understand workflow, and know what keeps a shop running smoothly (and what brings it to a grinding halt). You're an "expediter," not a micromanager - You keep the flow going without breathing down people's necks. You know when to jump in (run a part, answer phones, sell work) and when to step back and let people do their jobs. You understand the numbers, but you're not ruled by them - You know how to read a P&L and track KPIs, but you're not the type to lose your mind if gross profit is 1% off. You focus on sustainable performance, not unrealistic quotas. You have a soft approach, but you don't let things slide - Kyle doesn't yell, doesn't micromanage, and doesn't freak out when something breaks. The right GM fits that style--firm when needed, but not a "do-or-die by the numbers" type. You care about people, not just productivity - This shop runs on relationships. If you see managing as babysitting or view employees as interchangeable parts, this isn't the place for you. But if you genuinely care about helping people succeed? You'll fit right in. You're tired of shops that talk a big game about culture but don't deliver - You've heard "we're like a family" before, and you've learned to tune it out. Fair enough. But if you're willing to see proof (740+ reviews, techs who say it takes 6 months to believe it's real), we'd love to show you. READY TO LEAD A SHOP WHERE THE CULTURE ISN'T JUST TALK? Reach out however you're most comfortable: * Apply on Indeed * Text Kyle directly: 206-[please apply online] * Email: [please apply online] Jay's Kirkland Auto Care 817 7th Avenue Kirkland, WA 98033 Talk soon, Kyle Automotive #AutomotiveRepair #AutomotiveGM #AutomotiveGeneralManager#Jobs HelpWanted #AutomotiveJobOpenings #JobAutomotiveRepairManager #HelpWanted AutomotiveJobs #Kirkland #Washington #WA #WashingtonJobs Job Type: Full-time Pay: $115,000.00 - $165,000.00 per year Benefits: * 401(k) * Employee discount * Health insurance Experience: * Automotive Repair Management: 3 years (Required) * professional automotive repair shop: 3 years (Required) * team leadership: 3 years (Required) License/Certification: * Driver license (Required) Ability to Commute: * Kirkland, WA 98033 (Required) Work Location: In person