Now Hiring - The Jor-Mac Company Inc. - Account Manager in Oshkosh, WI

Full description of the position

SUMMARY OF POSITION: Reporting to the CEO, the Account Manager is responsible for managing and growing assigned customer accounts by serving as the primary commercial liaison between the customer and the organization. This role focuses on customer retention, revenue growth, margin management, and operational alignment, ensuring customer requirements are clearly communicated and successfully executed across internal teams. The Account Manager plays a critical role in driving customer satisfaction while supporting profitable growth through effective forecasting, pricing coordination, and proactive issue resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. * Serve as the primary point of contact for assigned customer accounts * Build strong, long-term relationships with customer stakeholders * Conduct regular customer check-ins, reviews, and performance discussions * Understand customer business needs, production requirements, and future demand * Grow assigned accounts through increased share of wallet , new part introductions, and upselling opportunities * Collaborates with Sales, Engineering, and Operations on quoting, pricing, and contract terms * Support new customer onboarding and product launches * Identify opportunities for margin improvement and cost optimization * Coordinate customer forecasts and demand planning with Operations * Ensure accurate order entry, pricing alignment, and delivery expectations * Monitor order status and proactively address delivery, quality, or capacity risks * Support S&OP processes by providing customer insights and demand signals * Act as the internal voice of the customer * Drive timely resolution of customer issues and escalations * Prepare customer-facing reports and internal summaries as needed * Assists with customer inquiries as requested by Customer Service/Inside Sales. * Plans and hosts customer visits to Jor-Mac facility. * Maintains a safe and clean working environment by complying with procedures, rules, and regulations. * Adhere to all Jor-Mac and OSHA safety related work rules and procedures. * Other duties as assigned or required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. * Bachelor's degree required with a minimum of five (5) years of previous sales experience; or equivalent combination of education and experience. BS in Engineering preferred. * Ability to work in a fast-paced, customer-focused environment. * Positive attitude with high energy, self-motivated. * Possess a high degree of integrity. * Excellent oral and written communication skills. * Strong organizational skills. * Strategic thinker with ability to develop new customer opportunities. * Ability to identify and resolve problems in a timely manner, results oriented. * Ability to manage difficult or emotional customer situations. * Drive to succeed with a strong commitment to quality and a willingness to do whatever it takes to satisfy the customer. * Solid knowledge of Word, Excel and PowerPoint. * Must be willing to travel 40% of the time. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; frequently required to sit and talk or hear; occasionally required to stand, walk, reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an all-encompassing list of responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if necessary. Pay: From $90,000.00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Paid time off * Referral program * Vision insurance Education: * Bachelor's (Required) Experience: * Account management: 3 years (Required) * Customer retention in Fabrication Environment: 3 years (Required) * Customer forecasting and planning: 3 years (Required) * Customer Resolution and Escalation Resolution: 3 years (Required) * Order Entry and Pricing Alignment: 3 years (Required) Ability to Commute: * Oshkosh, WI 54901 (Required) Work Location: In person