Now Hiring - Rousseau Insurance Agency - Insurance Account Manager in Biddeford, ME

Full description of the position

Personal Lines Account Manager Reports to: Emily Gallant, Personal Lines Manager Location: Biddeford, ME (Hybrid) Join a team that feels like family At Rousseau Insurance Agency, we're more than just a workplace--we're a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you're someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you! Why You'll Love This Role We're looking for a Personal Lines Account Manager who is passionate about delivering top-tier service. You'll have the opportunity to work directly with clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety--whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact. What We Offer * Salary range of $45,000 - $70,000, depending on experience * Hybrid work schedule * Medical, dental, and vision insurance * Life and disability insurance * 401(k) with match * Generous PTO + paid holidays * Paid volunteer time * Paid continuing education & bonuses for earning designations * A supportive team that celebrates your success and invests in your future What You 'll Do * Be the go-to resource for personal lines clients--providing outstanding service and support for their home, auto, and other personal insurance needs * Review renewals, identify opportunities to improve coverage, and remarket accounts when needed * Seek out account rounding opportunities and proactively recommend additional coverage * Process policy changes, endorsements, binders, ID cards, and client payments * Guide clients through the claims process with empathy and expertise * Handle walk-in and phone rewrite requests * Keep client records up-to-date in AMS360 with accurate notes and activity * Respond to client phone calls, emails, and inquiries in a timely, professional manner * Stay current on carrier products, market trends, and industry updates * Build relationships that foster client trust, loyalty, and long-term retention What You Bring * Active Property & Casualty license (required) * Experience in personal lines insurance * Strong communication skills--you're great at connecting with people * A positive, team-first mindset and the ability to thrive in a fast-paced environment * Self-driven and goal-oriented with a problem-solving mindset * Highly organized and detail-focused * Professional, friendly, and patient demeanor Ready to grow your career? If you're ready to grow your career in a place where you're supported, challenged, and appreciated--we'd love to hear from you. Email your resume to Emily Gallant at [please apply online] to apply. Rousseau Insurance Agency is an equal opportunity employer. We welcome applicants from all backgrounds. Job Type: Permanent Pay: $45,000.00 - $70,000.00 per year Benefits: * 401(k) * 401(k) matching * Disability insurance * Flexible schedule * Health insurance * Paid time off Experience: * property casualty insurance: 1 year (Required) License/Certification: * Property & Casualty License (Required) Ability to Relocate: * Biddeford, ME 04005: Relocate before starting work (Required) Work Location: Hybrid remote in Biddeford, ME 04005