Now Hiring - A Hire Purpose, LLC - Professional Services Selling General Manager - Mobility HME in Detroit, MI

Full description of the position

Lifeway Mobility's expertise is providing (HME) Residential/Home Medical Equipment - stairlifts, wheelchair ramps, wheelchair lifts, ceiling lifts, grab bars and poles, handrails and home modifications for the mobility compromised. As a Selling General Manager , you will launch, lead and grow a local market with expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility , safety, and independence in the home. Your team will earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installations of new equipment, and responsive service for maintenance and repairs. Sales & Marketing Expectations: * Achieve sales goals for number of appointments, conversation rate and total sales revenue. * Timely completion of estimates and contracts with a clear product solution and scope of work. * With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products. Operations Responsibilities: * Review each sale and project to confirm quality standards of product, installation and customer satisfaction. * Local vendor management - find and develop relationships with local and regional subcontractors/vendors as needed. * Point of Escalation - respond to and resolve escalated situations with customers, systems, and processes. * Maintain accurate and adequate inventory for all stocked equipment. * Manage fleet/vehicle maintenance, repairs and cleanliness. * Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests. Leadership Opportunities: * Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, production). * Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations. * Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met. * Scale and grow your local market. * Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies. Required Industry Experience, Skills, and Travel: * Residential Durable Medical Equipment (DME) industry experience required (B2C). * Proven experience as a successful Sales producer and manager. * Excellent spoken and written communication skills, presentation skills, and project management skills. * Strong interpersonal skills and the ability to lead and develop a team. * Excellent leadership and decision-making skills. * Financial acumen including understanding of a budget. * Excellent problem-solving skills. * Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams. * Travel up to 10% as needed. Total Rewards: * Base salary plus incentive = total compensation of $120,000. * Benefits include medical insurance, dental insurance, vision care insurance, 401k, employer paid life insurance and long-term disability insurance. * Paid time off includes paid holidays and three weeks of PTO. * Training includes virtual and in-person learning and development, product development training, ongoing support, and the opportunity to grow personally and professionally in an expanding organization. Job Type: Full-time Pay: $80,000.00 - $120,000.00 per year Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance * Paid time off * Vision insurance Application Question(s): * Do you have industry experience with (HME), Home Medical Equipment, with a B2C residential customer base? Ability to Commute: * Detroit, MI 48243 (Required) Work Location: In person