Now Hiring - Northern Engraving Corporation - Sales Account Manager in Novi, MI

Full description of the position

Purpose: The Sales Account Manager serves as a strategic liaison between the company and customers, maintains in-depth customer relationships, explores business opportunities, optimizes cooperation processes, maximizes customer lifetime value, and drives dual growth of the company's business revenue and profitability. Essential Duties and Responsibilities: * Establish and maintain long-term strategic cooperative relationships with customers; conduct regular customer visits to gain in-depth understanding of customers' business plans, production capacity needs, and financial status, and accurately identify business opportunities. * Act as the primary point of contact for customers; respond promptly to customer inquiries, needs, and complaints; coordinate with internal departments such as Engineering, Production, Procurement, and Finance to provide end-to-end solutions and follow up on closure. * Collect customer business information, including Production Part Approval Process (PPAP) timelines, Financial Planning and Analysis (FPA) requirements, Standard Operating Procedure (SOP) specifications. * Responsible for estimated Annual Usage (EAU) budgets and procurement processes. Establish customer information files and update them dynamically. * Lead customer pricing negotiations and payment terms; develop competitive commercial proposals and pricing systems to balance customer needs and company profits. * Identify, explore, and implement business opportunities that can improve NBHX's financial performance. * Accurately identify short-term (within 1 year), medium-term (1-3 years), and long-term (over 3 years) business opportunities and needs of customers and the market; take the lead in formulating commercial business plans for corresponding phases, clarifying objectives, implementation paths, resource requirements, and expected returns. * Promote the implementation of commercial business plans; track progress regularly, analyze deviations, and adjust and optimize strategies in a timely manner to ensure the achievement of plans. * Prepare and maintain customer price breakdowns and tooling cost breakdowns; collaborate with the Finance department to follow up on accounts receivable collection and resolve various disputes and claims related to commercial cooperation. * Submit annual customer cooperation forecasts to support NBHX's factory budget formulation and resource allocation. * Participate in new project cooperation throughout the entire process; support engineering design, prototype validation, mass production, and other phases; coordinate and handle commercial matters related to engineering changes. * Coordinate cross-departmental collaboration matters in customer commercial cooperation (including production scheduling, supply chain support, tooling development, cost control, etc.) to ensure smooth cooperation processes. * Handle sudden issues and escalated customer complaints in customer cooperation; formulate preventive measures to reduce cooperation risks. * Efficiently handle daily service matters such as customer Request for Quotation (RFQs) supply chain coordination, and factory relocation docking. * Maintain historical data of customer cooperation (including price records, commercial negotiation minutes, cooperation change documents, etc.) to ensure data integrity and traceability. Skills and Qualifications: * Bachelor's degree in Engineering, Marketing, Finance, Business Management, or related fields required; Master's degree preferred. Professional certifications in commercial negotiation or project management (e.g., PMP) preferred. * Prefer five (5) years of experience in customer engagement, commercial negotiation, or project management in the manufacturing industry (preferably Nameplate, Appliance, or related fields). * Excellent communication and customer relationship skills, commercial negotiation skills, and problem-solving abilities; proficient in business opportunity identification, commercial plan formulation, and implementation; with a proven track record of successful customer development or profitability improvement. * Proficient in MS Office (Excel, PowerPoint, Word) and other relevant office software; strong data analysis and report writing capabilities. * Ability to work under pressure, adapt to a fast-paced work environment, and work overtime flexibly as needed. * Excellent cross-departmental collaboration awareness, communication skills, and teamwork spirit; meticulous attention to details. * Experience in customer management of large manufacturing enterprises; familiar with industry supply chain and production processes. NEIND1