Now Hiring - A Advanced Septic & Construction Services - Septic and Wastewater Account Manager in Auburn, WA

Full description of the position

Septic and Wastewater Account Manager Company: A Advanced Septic and Construction Services Location: Auburn, WA Employment Type: Full-time Reports To: Sales Manager Pay: $60,000 - $70,000 base + commission (tiered rates based on base pay)

Position Summary

A-Advanced Septic and Construction Services is seeking a motivated and knowledgeable Septic & Wastewater Account Manager to join our team in Auburn, WA. This role is responsible for managing residential and commercial wastewater accounts, assessing system needs, and providing long-term, compliant solutions. The Account Manager serves as a trusted advisor to customers, coordinating inspections, developing accurate scopes and estimates, and ensuring solutions are aligned with system health, regulatory requirements, and customer goals. This is a solutions-focused, relationship-driven role, not a high-pressure sales position.

Key Responsibilities

Account Management & Customer Relationships

• Serve as the primary point of contact for assigned residential and commercial wastewater accounts
• Build and maintain strong relationships with homeowners, mobile home park managers, property managers, and commercial clients
• Act as a long-term advisor by understanding each customer's system, usage, and maintenance needs
• Educate customers on system health, preventative maintenance, and lifecycle planning System Evaluation & Solution Development
• Conduct site walks and visual inspections to assess septic and wastewater system conditions
• Identify system risks, deficiencies, and improvement opportunities
• Develop clear, accurate, and detailed estimates based on inspection findings
• Present solution-based recommendations that prioritize safety, compliance, and long-term performance Account Support & Follow-Through
• Track, manage, and follow through on all assigned accounts using internal systems
• Coordinate closely with technicians, construction teams, and office staff to ensure smooth execution
• Support project handoff, scheduling, and post-service follow-up
• Ensure customer expectations are met throughout the lifecycle of service Account Growth & Outreach (Non-Transactional)
• Grow existing accounts through trust, service quality, and proactive system management
• Support community outreach, local events, and industry functions as a company representative
• Assist with inbound leads and referrals tied to account relationships

Qualifications

• Experience in account management B2B and B2C, or consultative sales
• Comfortable working in outdoor field environments
• Strong communication and customer-facing skills
• Self-motivated and organized
• 3 years of verifiable driving experience
• Valid driver's license with a clean MVR
• Ability to pass a background check and drug screening Preferred Skills & Certifications
• Experience with home service(s) sales, i.e., Septic, Plumbing, HVAC, Restoration, Roofing, Hydro Excavation
• CRM or service management software experience

Benefits

• Company Paid Medical ($25 bi-weekly employee contribution)
• Dental and Vision Insurance (after 2 months)
• Company Paid $25,000 Life Insurance
• Supplemental Life Insurance
• 401(k) with 4% Company Match
• Paid Sick Leave and PTO
• Supplemental Aflac Insurance
• Pet Insurance
• Referral Bonus Program
• 6 Paid Holidays (after 6 months): New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Veterans Day paid holiday for Veterans and Active Military (after 6 months) Please see job description