Now Hiring - A Advanced Septic & Construction Services - Septic and Wastewater Account Manager in Auburn, WA

Full description of the position

Septic and Wastewater Account Manager Company: A Advanced Septic and Construction Services Location: Auburn, WA Employment Type: Full-time Reports To: Sales Manager Pay: $60,000 - $70,000 base + commission (tiered rates based on base pay) Position Summary A-Advanced Septic and Construction Services is seeking a motivated and knowledgeable Septic & Wastewater Account Manager to join our team in Auburn, WA. This role is responsible for managing residential and commercial wastewater accounts, assessing system needs, and providing long-term, compliant solutions. The Account Manager serves as a trusted advisor to customers, coordinating inspections, developing accurate scopes and estimates, and ensuring solutions are aligned with system health, regulatory requirements, and customer goals. This is a solutions-focused, relationship-driven role, not a high-pressure sales position. Key Responsibilities Account Management & Customer Relationships * Serve as the primary point of contact for assigned residential and commercial wastewater accounts * Build and maintain strong relationships with homeowners, mobile home park managers, property managers, and commercial clients * Act as a long-term advisor by understanding each customer's system, usage, and maintenance needs * Educate customers on system health, preventative maintenance, and lifecycle planning System Evaluation & Solution Development * Conduct site walks and visual inspections to assess septic and wastewater system conditions * Identify system risks, deficiencies, and improvement opportunities * Develop clear, accurate, and detailed estimates based on inspection findings * Present solution-based recommendations that prioritize safety, compliance, and long-term performance Account Support & Follow-Through * Track, manage, and follow through on all assigned accounts using internal systems * Coordinate closely with technicians, construction teams, and office staff to ensure smooth execution * Support project handoff, scheduling, and post-service follow-up * Ensure customer expectations are met throughout the lifecycle of service Account Growth & Outreach (Non-Transactional) * Grow existing accounts through trust, service quality, and proactive system management * Support community outreach, local events, and industry functions as a company representative * Assist with inbound leads and referrals tied to account relationships Qualifications * Experience in account management B2B and B2C, or consultative sales * Comfortable working in outdoor field environments * Strong communication and customer-facing skills * Self-motivated and organized * 3 years of verifiable driving experience * Valid driver's license with a clean MVR * Ability to pass a background check and drug screening Preferred Skills & Certifications * Experience with home service(s) sales, i.e., Septic, Plumbing, HVAC, Restoration, Roofing, Hydro Excavation * CRM or service management software experience Benefits * Company Paid Medical ($25 bi-weekly employee contribution) * Dental and Vision Insurance (after 2 months) * Company Paid $25,000 Life Insurance * Supplemental Life Insurance * 401(k) with 4% Company Match * Paid Sick Leave and PTO * Supplemental Aflac Insurance * Pet Insurance * Referral Bonus Program * 6 Paid Holidays (after 6 months): New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day * Veterans Day paid holiday for Veterans and Active Military (after 6 months) Please see job description