Now Hiring - Mainely Tubs - Retail Customer Service Associate in Scarborough, ME

Full description of the position

Description: About Mainely Tubs We provide a world-class lifetime ownership experience with premium hot tubs, swim spas, and saunas that promote wellness, family connection, and pure enjoyment. The Role We're looking for a self-motivated, customer-focused team member to deliver exceptional service in our showroom and over the phone. You'll help customers find the right solutions, maintain a welcoming environment, support showroom operations, and contribute to our culture of being Humble, Hungry, and Smart. What You 'll Do * Greet and engage customers, creating a welcoming showroom experience. * Listen to customer needs, recommend solutions, and upsell products where appropriate. * Answer calls promptly and provide accurate, helpful information. * Process payments accurately and operate the cash register. * Maintain showroom cleanliness, organization, and visual standards. * Assist the Service team with parts requests and ensure messages are relayed promptly. * Support the Sales Manager with administrative tasks. Requirements: * 3-5 years of customer service experience. * Friendly, enthusiastic, and team-oriented, with a passion for health, wellness, and helping others. * Strong communication, organizational, and multitasking skills. * Professional, positive mindset; patient and solution-focused with customers. * Comfortable using Microsoft Office (Word, Excel, Outlook) and learning new software. * Ability to work independently and as part of a team. * Flexibility to work weekends and occasional extended hours. Reliability and dependability is a critical part of the job. Monday through Friday schedule/9:30am-6:00pm