Now Hiring - Metropolitan Appliance Co. - Builder Sales Manager in Renton, WA

Full description of the position

Builder Division Manager Overview The Builder Division Manager leads Metropolitan Appliance's builder operations across both Single-Family Residential (SFR) and Multi-Family Residential (MFR) projects. This role blends leadership, strategic thinking, and operational excellence to manage the full portfolio of builder work, including aligning projects, people, and resources to maximize value, profitability, and builder satisfaction. Our perfect candidate will be a confident, authentic, and diplomatic leader who can advocate for operational integrity, set clear boundaries and maintain positive, trust-based relationships with high-performing sales teams. Key Responsibilities * Develop and execute strategy for expanding the Builder Division, combining strategic growth with a client-first mindset across SFR, MFR, and design/trade market segments. * Lead and coach Project Coordinators, providing support in problem-solving, communication and adherence to company policies and procedures. * Develop and mentor Territory Account Managers through supportive coaching, KPI alignment, and regular business reviews that emphasize collaboration, accountability and growth. * Lead hands-on sales training and mentorship, joining client visits and providing feedback to help the team refine their approach and improve builder conversion rates * Strengthen our presence and reputation in the market by managing visibility through company channels (website, social and bid boards) and representing Metropolitan Appliance at trade and community events. * Drive sales growth within the Builder Division by identifying opportunities, strengthening partnerships and aligning team efforts toward sustainable quarterly improvement. * Develop and maintain a portfolio CRM, along with using reporting tools, to forecast timelines, track milestones and metrics for all points throughout the sales cycle, and proactively communicate delays or adjustments with the department and leadership team. * Evaluate incoming project opportunities to ensure alignment with company goals, capacity, and profitability targets * Coordinate with Sales and Operations Directors to confirm project commitments are realistic, profitable, and deliverable to Metro's quality standards. * Lead post-project reviews to celebrate wins, identify lessons learned and continuously refine our approach. * Partner cross-functionally with Dispatch, Warehouse, Accounting, Operations and Service to ensure our builders experience a seamless, professional process from start to finish. * Partner closely with Accounting to monitor deposits, credits and collections with transparency and care. * Develop and maintain clear, practical KPIs tied to efficiency, profitability and client satisfaction. * Review contract language and terms to protect both our business integrity and client experience. * Collaborate and build relationships with vendor reps to bring in helpful tools, training, and materials that support the builder team's success, and organize those resources for the team to easily access. * Identify staffing needs and make recommendations for hiring, training, and development. Qualifications * Successfully built, implemented, measured, and iterated-upon business growth strategy, processes, and systems that align with overall business goals * Demonstrated experience in builder or construction project management, ideally in appliance, construction, or related trades. * Proven leadership ability with a history of recruiting, coaching and developing both sales focused and project support team members in a manner highly aligned with company mission, culture and values. * Strong organizational and analytical skills and ability to multitask with a focus on operational excellence. * Exceptional communication and relationship building abilities across departments and with clients while maintaining professionalism and a strong executive presence. * Ability to manage multiple projects and priorities effectively in a fast-paced environment. * Proficiency with business software and reporting tools; ability to interpret and act on data insights. * Knowledge of builder processes, contract compliance and field coordination best practices and general acumen. Job Type: Full-time Pay: $110,000.00 - $150,000.00 per year Benefits: * 401(k) * 401(k) matching * Employee discount * Health insurance * Paid time off Application Question(s): * Do you have experience in a B2B environment? * Do you have experience specifically in builder or construction project management? * Do you have experience handling projects or contracts where the scope is $1M+? Experience: * Management: 2 years (Required) Work Location: In person