Now Hiring - Siemens Fossil Services Inc. - Professional Services Sales Support Specialist in Houston, TX

Full description of the position

Qualified Applicants must be legally authorized for employment in the United States and will not require employer sponsored work authorization now or in the future for employment. Responsibilities The Sales Support Specialists role is to provide excellent customer service and serve as the point of contact for customers and regions throughout the life of spare parts quotes and orders. This includes receiving, processing, creating and following up on quotations, acknowledging purchase orders and processing sales orders from end-users and regions. Also to manage the planning, execution and coordination of shipments (incoterms, import/export compliance, duty minimizing programs, etc). In general, the Sales Support Specialist is expected to manage their quotes and orders from beginning to end. Some of the duties are as follows: * Provide support to customers in the assigned regions for planning, execution, coordination / control of contractual requirements for economical delivery of parts. * Assist Sales, Marketing and Field Service in order solicitation and parts research. * Receive and acknowledge Sales Force opportunities, issue, follow up and close commercial quotations to approved end-users and Siemens entities, based on sales engineering and/or Marketing & Sales recommendations. * Assist customers with parts identification and support the parts vetting process by following up with buyers on vendor information to deliver quotes within the Siemens Energy quote-response-time (QRT) guidelines. * Enter sales orders according to financial and contractual considerations and monitor the order throughout the ordering cycle. * Manage the planning, execution, and coordination of shipped orders prior or on the customer requested date to maximize the organization on-time delivery (OTD) performance. * Analyze the nature of the orders customers are placing; assess whether they are for inventory replenishment or critical service outages; prioritize them accordingly. * Support Credit & Collections with outstanding customer debt. * Engage with networking channels (Modifications & Upgrades, Engineering, Marketing & Sales, Supply Chain Management, Export Control Compliance, Contracts, etc.) to meet customer requirements. * Understand financial risks and impacts associated with complex quote and order activities by customer and/or country. * Other tasks or duties that support and meet requirements of order management processes. Required Skills & Experience * Bachelor's Degree in related field, or combination of education and relevant experience * 5-8 years of customer service / sales experience * Experience with SAP Sales & Distribution Modules * Experience managing projects and complex orders * Experience with Microsoft Excel (Advanced level) * Knowledge of business, financial, and operational processes * General understanding of parts/materials * Knowledgeable about contract language * Effective communications and organizational skills * Experience meeting deadlines in a fast-paced environment Preferred Experience: * Bilingual English / Spanish * Inside sales and/or account management * Prior experience in the Parts business, Field Technician experience, or direct product knowledge * SalesForce.com experience * Knowledge of Import & Export compliance processes * International Business Experience * International Logistics Transportation experience * Knowledge of Supply Chain processes Job Type: Full-time Pay: $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Health insurance Work Location: In person