Now Hiring - BHH Affiliates, LLC - Agent Success Pro in West Bloomfield, MI

Full description of the position

Agent Success Pro Role Overview Serving others is at the heart of everything we do -- in real estate, in careers, and in the way we show up for one another. Berkshire Hathaway HomeServices Michigan Real Estate is seeking a highly organized, service-driven professional to support the continued growth of our office through a dynamic Agent Success Pro role. This position blends white-glove agent support, office operations, marketing, and technology assistance into one high-impact role. Often described as the "point guard" of the office, this individual keeps systems moving, agents supported, and the office running smoothly. This is not just an administrative position -- it is a strategic, people- first role designed to champion agent success, strengthen culture, and elevate the overall experience for everyone who walks through our doors. Core Purpose To help real estate professionals thrive through consistent, thoughtful, and customized support -- enhancing productivity, organization, confidence, and long-term business growth. Primary Responsibilities: Agent Success & Support * Serve as the first line of white-glove support for real estate professionals * Welcome and onboard new agents with clarity, warmth, and hands-on guidance * Provide on-demand support with tools, systems, daily workflows, and best practices * Act as a trusted resource for productivity strategies, brand standards, and office systems * Assist with open house materials, showing tools, and agent events Marketing & Branding * Prepare listing collateral and property marketing materials * Support agent branding, marketing setup, and content coordination * Assist with social media and promotional assets for listings and agents * Manage office social media platforms for internal communication and external promotion Office Operations & Transaction Support * Process listing and sale paperwork with exceptional attention to detail * Support broker transaction processing and documentation accuracy * Assist the Office Manager with daily office operations and coordination * Welcome visitors and coordinate appointments with professionalism and care Technology & Systems * Serve as an internal expert in brokerage systems and technology platforms * Assist agents with CRM setup, data entry, follow-up tools, and calendar support * Troubleshoot basic technology issues and coordinate with IT and vendors when needed * Support adoption and ongoing use of brokerage systems and tools Future Growth Opportunity As the role evolves, this position will integrate into: * Agent onboarding and cultural immersion programs * Administrative and systems training initiatives * Expanded leadership support within the office Creating a seamless, high-touch experience grounded in service, excellence, and growth. Why This Role Matters This position directly supports: * Agent retention through consistent, relationship-based support * Production growth by reducing administrative overload * Stronger culture through daily connection and encouragement * Brokerage reputation for premium, people-first service * Improved system adoption through hands-on guidance and support Ideal Candidate Traits * Passion for helping others succeed * Highly organized and detail-driven * Comfortable working in multiple technology platforms daily * Strong communication and follow-through skills * Natural problem solver who steps up when needed * Enjoys structure, checklists, and seeing projects through completion * Thrives in a fast-paced, collaborative office environment Position Details * Type: Full-time * Schedule: Monday-Friday * Location: In-office Benefits Include * 401(k) with company match * Health, dental, vision, and life insurance * Health savings and flexible spending accounts * Paid time off Pay: $18.00 - $20.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * Do you thrive in an office environment where you can help the team? Experience: * Marketing: 1 year (Preferred) * Administrative: 1 year (Preferred) Shift availability: * Day Shift (Required) Willingness to travel: * 50% (Preferred) Work Location: In person