Now Hiring - Goodwill of the Great Plains - Regional Sales Manager-Rapid City SD in Sioux City, IA

Full description of the position

About the Role: The Regional Sales Manager (Rapid City SD) is responsible for overseeing the performance of multiple store locations in a designated area. This role focuses on leading and developing store teams, guiding business strategy, and ensuring consistent delivery of exceptional customer experiences. The Regional Manager drives operational excellence, coaches store managers, and supports sales growth while maintaining a strong people-first leadership approach. Minimum Qualifications: * Bachelor's degree preferred but will accept a combination of education and a minimum of three years of progressive management experience in a retail, production, or operations environment. * Demonstrated experience leading, coaching, and developing managers or supervisors. * Experience driving sales growth, managing KPIs, and leading multi-site operations preferred. * Clean criminal background check. * A customer-focused mindset with a commitment to quality and service * Analytical and problem-solving skills to enhance business performance. * Ability to travel frequently within the assigned region. * Knowledge, Skills, Abilities * Strong leadership presence with the ability to credibly demonstrate authority while building trust and engagement. * Proven ability to coach employees at varying skill levels, adapting communication style and approach to support development from new leaders to high performers. * Ability to conduct effective coaching conversations, deliver actionable feedback, and develop performance improvement and leadership development plans. * Strong analytical skills with the ability to interpret sales, operational, and financial data to drive decisions. * Ability to influence, motivate, and hold leaders accountable for results. * Excellent verbal and written communication skills in English. * Reliable personal transportation, valid driver's license, and proof of personal vehicle insurance. Responsibilities: * Execute the retail operations strategic plan through the efficient collection, processing, and sale of donated goods. * Lead, coach, and develop Store Managers across multiple locations, building leadership capability, accountability, and succession readiness. * Manage, coach and lead a team that is empowered to ensure KPIs are met. Increasing market share each year and focus on increased revenue while maintaining costs within satisfactory target. * Provide support to Store Managers related to staffing to ensure that all store team members are properly trained, supervised, coached, and evaluated. Serves as a resource for employee relations issues and provides proper resolution. * Ensure all store managers and team members are following and adhering to all Goodwill operating policies and procedures. * Analyze sales, financial, and operational data to identify performance gaps and implement corrective strategies. * Collaborate with senior leadership to set and achieve monthly, quarterly, and annual revenue and sales goals. * Ensure accurate, timely reporting of sales performance, forecasts, and operational metrics to senior leadership and the board. * Partner with Human Resources to implement effective recruiting, onboarding, and training strategies. * Support and ensure comprehensive training and leadership development for retail teams. * Promote a customer-first culture and ensure consistent, high-quality customer experiences across all stores. * Address customer service issues promptly and ensure satisfaction targets are achieved. * Maintain strong awareness of market trends, competitors, and economic conditions to inform strategy and execution. * Follow, support, and enforce all retail best practices as set forth in Retail Policy Manual. * Ensure consistent execution of pricing strategies and operational standards across all locations. * Research and present recommendations for capital improvements and operational enhancements. * Support new and remodeled store openings, including layout planning, stocking, and operational setup. * Travel regularly within the region to support store operations, leadership development, and performance standards. * Lead sales and operational meetings to communicate priorities, motivate teams, and deliver ongoing training. * Actively support the Goodwill Mission, continuous improvement initiatives, and a safe, healthy, and positive work environment. OTHER DUTIES AND RESPONSIBILITIES: * Acts as a positive role model for persons served. * Represent Goodwill in a professional and positive manner. * Demonstrate the ability to treat others with dignity and respect. * Maintain a clean and safe work environment. * Complies with all CARF and Goodwill safety, vocational training requirements and policies and procedures. PHYSICAL DEMANDS: MEDIUM Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Frequently unloading trucks, walking, bending, standing. MENTAL DEMANDS Problem solving, dealing with stressful situations, decision making, communication with others, supervising, organizing, driving, organizing, and writing. WORK ENVIRONMENT Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.) Some exposure to computer screens. JOB DESCRIPTIONS REVIEW: This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, nor by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is "at-will" and may be terminated at any time by the employee or employer with or without cause or notice. I have read and understand the job description for the position of Regional Sales Manager.