Now Hiring - Tropical Chevrolet - Automotive Service Consultant/ Advisor in Miami Shores, FL

Full description of the position

The Automotive Service Consultant/ Service Advisor/ Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. RESPONSIBILITIES: * Setting, confirming and preparing for appointments with customers to expedite their service experience * Greeting customers in a timely and friendly manner * Determining vehicle needs based on customer information and a vehicle walk-around * Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle * Producing repair orders for customers with full transparency including cost and time estimates * Communicating frequently with Technicians and Parts Associates to ensure timely completion of work * Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed * Creating a great vehicle delivery experience for the Customer * Following up with Customers to ensure satisfaction * Setting and achieving targeted sales goals * Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information * Providing an exceptional customer experience to drive loyalty REQUIREMENTS: * 1-2+ years of Experience as an Automotive Service Consultant/Advisor/Writer experience (GM experience preferred but not necessary) * CDK or ADP experience highly preferred * High School diploma or equivalent * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Ability to maintian a high level of customer satisfaction * Demonstrated communication and interpersonal skills * Organization and follow-up skills * Experience and desire to work with technology * Valid in-state driver s license and have and maintain an acceptable, safe driving record Job Type: Full-time Pay: $65,000.00 - $185,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Experience: * SERVICE CONSULTANT: 2 years (Required) Language: * Spanish (Required) License/Certification: * Driver's License (Required) Work Location: In person