Now Hiring - Confidential - Professional Services Sales Operations Specialist – Produce in Los Angeles, CA

Full description of the position

Job Objective: Will provide customer service support to the Sales Department including sales system assistance, order tracking, transaction research, special projects, and direct customer assistance to an assigned group of customers. THE START TIME FOR THIS POSITION IS AT 4:00AM-5:00AM MONDAY-FRIDAY Essential Job Functions: The essential functions of the job include, but are not limited to, the following: Providing support to sales team in handling communications between sales department and customers/vendors and maintaining the customer database. Perform order processing and follow up, data entry, and load tracking/tracing with a high level of accuracy. Collaborate with sales representatives to send pricing per customer specifications and requirements. Schedule produce pick-up and delivery appointments with vendors, transportation companies, and customers. Investigate and resolve/escalate customer issues and complaints. Maintain consistent communication with Accounting department and assist in the reconciliation of customer accounts when necessary. Prepare for and assist with customer presentations, site visits, and trade shows. Participate in the development of sales reporting and KPI tracking, measuring both internal and customer-facing metrics Required Skills and Qualifications: Ability to perform the essential functions of the position. Two+ years' experience in a sales/customer service environment, preferably in the produce or agricultural industry. High School Diploma (or equivalent) required Strong computer literacy and proficiency required, especially Microsoft Office; experience with Produce Pro software is a plus. Excellent oral and written communication skills; bilingual English/Spanish is highly preferred. Demonstrated organization skills. Ability to prioritize and multi-task projects and assignments. Comfort with working with individuals at all levels of an organization. Possess excellent interpersonal skills. Job Type: Full-time Pay: Up to $23.00 per hour Expected hours: 40 per week Work Location: In person