Now Hiring - Reliable Silver Corp. - Inside Sales Professional in Naugatuck, CT

Full description of the position

Reports To: VP Sales & Marketing FLSA Status: Exempt SUMMARY RSC is an established specialty metals company in growth mode, expanding into new markets and applications. We have two facilities in Connecticut and one in New Mexico. We compete in a specialty, engineered metals arena dominated by larger, often global competitors. This circumstance mandates a broad, flexible scope of work, and self-starting, tenacious individuals who have a strong work ethic. QUALIFICATIONS If you are meticulous and detail oriented, we are off to a great start. To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and/or ability required. An accountable owner and entrepreneurial spirit is required for this position. A hands-on mind set with a "can do" attitude and demonstrably strong work ethic is required. You must be a self-motivated individual who does not hesitate to take initiative. ESSENTIAL DUTIES, ABILITIES, AND RESPONSIBILITIES : * Become informed about market trends, competitor products, and the technical developments in both our company and competitor offerings. * Respond to customer inquiries via email, phone, providing technical information and advice about products. * Ability to prepare sales quotes, negotiate terms, and process orders. The ability to learn pricing strategies and metals markets. * Develops and maintains strong and healthy customer relationships. Customer order entry, management, and tracking of open orders. * Efficiently works with the production team to coordinate customer requirements into the production and shipping schedule. * Ability to master the product line, pricing, terms, explain them to customers, and execute them in issuing invoices. * Coordinate invoice transactions and metal account transactions with the accounting department. * Documents customer complaints and manages customers to address their concerns. * Utilize CRM software (Salesforce) to track interactions, manage customer data, and analyze sales performance. * May assist in developing marketing or tradeshow collateral. * This role may also have the opportunity to overlap with some outside sales and business development activities should the candidate be interested in a broader role. EDUCATION and/or EXPERIENCE 5+ years customer service, inside sales, or sales in a technical or industrial field is necessary for this position. Degree preferred. Some secondary education AND relevant experience in a precious metals or industrial company may be considered in lieu of a 4 year degree. Proficient in Microsoft Office Suite programs. VERBAL AND LANGUAGE SKILLS Adept in oral and written communication with customers. Ability to read and analyze commercial documents as appropriate for the position. Ability to respond to complex inquiries or complaints from customers. Ability to effectively present information to management and communicate with customers orally and in writing. Spanish fluency would be a positive attribute, but not required. MATHEMATICAL AND SPREADSHEET SKILLS Requires strong arithmetic skills and fluency with MS Excel spreadsheets. Mastery of working with percentages, fractions, decimals, and unit conversions is absolutely necessary. These skills may be tested for prior to hiring. Please do not apply if you are not confident in your math and spreadsheet use. Any prior knowledge or experience with accounting is a major plus. PHYSICAL DEMANDS While performing the duties of this position, the incumbent is regularly required to reach with hands and arms, speak, and hear. The incumbent is occasionally required to stand and stoop, kneel, or crouch. The incumbent may occasionally lift and/or move up to 20 pounds. WORK ENVIRONMENT / TRAVEL Generally office environment along with frequent interaction with accounting and production staff. Occasional entry into production areas required. Infrequent travel to meet customers or attend tradeshows / conferences may occur. OTHER As provided by the Americans with Disabilities Act, the company is committed to discussing and providing reasonable accommodations to its employees to help them fulfill the essential functions of their jobs. Job Type: Full-time Pay: $60,000.00 - $95,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance Work Location: In person