Now Hiring - American Pain Consortium - Director, Provider Relations and Marketing in Carmel, IN

Full description of the position

Who are we? We've been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio. As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our "why" centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value. What do we do? Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle. APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is wanting to learn, develop, and grow in a role in their Marketing Department located in their Support Office in Carmel, IN. Job Summary The Director of Provider Relations & Marketing will oversee our Marketing Department by providing customer service and marketing information to physicians, medical groups, and employers to increase referrals and develop business for our Pain Management Practices. The Director will collaborate with senior executives to develop growth plans for the organization and forecast, draft, implement, and oversee the departments operating budget. Essential Duties & Responsibilities (What You'll Do) * Directs and implements the organizations advertising and promotional activities. Analyzes target market information to identify and recommend effective marketing approaches. * Assists in the delivery and presentation of specialty marketing materials to address prospective clinical partnership needs. * Identifies new market segments that will benefit from company products. * Prepares effective advertising campaigns based on market research. * Collaborates with senior executives to develop growth plans for the organization. * Develops long-term referral relationships while achieving the highest level of customer service and satisfaction. * Manages Physician Liaison efforts to maintain relationships with physicians, and key influencers to drive patient volume, enhance customer loyalty, and exceed client satisfaction. * Acts as a liaison between physicians, clinicians, and APCM employees to resolve problems, provide and obtain information, and maintain positive working relationships. * Manages pre-arrival team efforts in tracking incoming referrals and scheduling of new patients * Expands local physician network and assists in provider recruitment. Oversee physician outreach program and introductions of internal providers to local referring physicians. Meets with local practices, hospital administrators, physicians, and clinical directors. * Implements sales, relationships, and social media data on sales reports and CRM. * Internal Marketing - Internal communication, branding & culture integration, promotional material communicating values, mission, and vision. * Oversees staffing, recruiting, and retention of all staff members. Timely reports staffing changes to HR department to ensure adequate staffing and timely backfill of open roles. * Organizes work events to support and promote positive culture and work environment, including but not limited to holiday parties, company picnics, and other branded events. * Supports physician liaisons in providing business cards and other patient referral collateral to referring physicians, hospitals, and practices. * Helps organize and schedule necessary physician meetings, inclusive of annual retreats. * Measure increases of overall practice revenue. * Implements sales, relationship, and social media data on sales reports and CRM. * Establishes targets and implementing sales and marketing plans to meet such targets. * Acts as a liaison between physicians, clinicians, and APCM employees to resolve problems, provide and obtain information, and maintain positive working relationships. * Submits weekly status reports and is prepared to present such information during weekly sales and business development meetings. * Maintains an awareness of competitive activity within the market and updates information as needed. * Collaborate with nonclinical departments including Pre-Service, Human Resources, billing, and legal. Partners with Human Resources for appropriate management of gross misconduct, consistent unrectified poor performance, or escalating counterproductive behavior. * Other duties may apply as assigned by the executive team and the board Minimum Qualifications (What We Are Looking For) * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to prioritize tasks and to delegate them when appropriate. * Ability to function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. Education and/or Experience Requirements * Bachelor's degree in Marketing, Business Administration, Communications, or other related field required; Master's degree preferred * 4+ years' experience in Physician Relations and/or Sales/Marketing * Diverse medical background with strong attention to detail Competencies To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to: * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. * Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner * Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct. * Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget. Physical Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Standing and/or walking 40% of time * Sitting 60% of the time * Occasional lifting, stooping, kneeling, crouching, and reaching. Supervisory Responsibilities This position has direct reports. Travel This position requires frequent travel Benefits (Work Perks) Included for all full-time positions * Medical, Dental, and Vision Insurance * Paid Time Off * Paid Holidays * Matching 401K plan * Other Equal Employment Opportunity American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Referral program * Tuition reimbursement * Vision insurance Application Question(s): * What are your salary expectations? Education: * Master's (Preferred) Experience: * Physician Relations, Sales, and/or Marketing : 4 years (Preferred) Ability to Commute: * Carmel, IN 46032 (Required) Willingness to travel: * 75% (Preferred) Work Location: In person