Now Hiring - Provalus - Entry-Level Customer Service Analyst - Training Provided in Tahlequah, OK

Full description of the position

Provalus is actively hiring entry-level and experienced Customer Service Analysts to start immediately in support data entry, inbound/ outbound call, & customer support/ experience activities. Start working right away with on-the- job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing customer information, answering questions from customers professionally, and responding to customer inquiries. All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today! Responsibilities include: * Researching required information using available resources. * Handling and resolving customer complaints regarding product sales to customer service problems. * Providing customers with the organization's service and product information. * Processing forms, orders, and applications requested by the customers. * Identifying, escalating priority issues and reporting to the high-level management. * Routing inbound calls to the appropriate resources. * Following up complicated customer calls where required. * Completing call notes and call reports as necessary and updating them in the CRM. * Obtaining and evaluating all relevant data to handle complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken. * Managing administration, communicating and coordinating with internal departments. * Other duties as assigned. Role Requirements include: * Ability to work onsite at the Provalus Tahlequah, OK office. No remote positions available at this time. * Excellent communication skills, including verbal and written communication. * Ability to work with others in a team environment * Good computer and multi-tasking skills. * Competency in related computer applications. * Ability to react effectively and calmly in stressful situations. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance Shift: * 8 hour shift * Day shift Education: * High school or equivalent (Required) Experience: * Customer support: 2 years (Preferred) Work Location: In person Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Ability to Commute: * Tahlequah, OK 74464 (Required) Work Location: In person