Now Hiring - Partners Personnel - Call Center Manager in Buford, GA

Full description of the position

Call Center Floor Manager This full-time leadership role is your chance to make a significant impact by driving service excellence and shaping the future of our customer support team. Buford based Industrial Repair and Sales company. Hours M-F 8am to 5pm. Salary 55K plus Bonus. What You 'll Do: * Lead and mentor a growing customer service team * Optimize service processes for efficiency and client satisfaction * Handle escalations and deliver innovative solutions * Collaborate across departments to enhance customer experience * Monitor key metrics and feedback to continuously improve What We 're Looking For: * Minimum of 5 years in managing customer service * Excellent communication and team-building skills * Proficiency in service systems and a customer-first mindset * Bachelor's degree preferred Additional company information: * Competitive salary + bonuses * Full benefits: medical, dental, vision, 401(k) with match * Paid time off and holidays * Career development in a stable, growing company * Supportive team with room to grow We service over 60,000 manufacturers and distributors worldwide -- and our people are the reason we lead the industry. Join a team where your leadership makes a real difference. Job Type: Full-time Pay: From $55,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person