Now Hiring - Premier Home Pros - Inside Sales Agent in Akron, OH

Full description of the position

About Premier Home Pros Premier Home Pros is a fast-growing bathroom remodeling company headquartered in Akron, Ohio, with a vision to become the leading national provider of hassle-free bathroom renovations. Our Mission: We are passionate about transforming bathrooms into beautiful and functional spaces, delivered with exceptional speed and ease for homeowners across the country. National Growth and Opportunity: We're experiencing explosive nationwide growth and actively seeking passionate individuals to join our team. If you're a highly motivated individual who thrives in a dynamic environment, this is the place for you! Key Responsibilities and Tasks (Essential Functions): * Answer incoming calls and respond to customer inquiries in a professional and timely manner * Provide excellent customer service by addressing customer concerns and resolving issues * Enter customer information accurately into the system * Maintain a high level of knowledge about company products and services * Follow call center scripts and guidelines to ensure consistent and effective communication * Handle customer complaints or escalations with empathy and patience * Collaborate with team members to achieve individual and team goals * Data enter customer information into CRM software such as Salesforce * Receive and resolve inbound phone calls * Make outbound calls to potential customers or existing customers * Other duties as assigned Must Have * Fluent in English, both written and verbal * Previous experience in customer service or call center environment preferred * Strong data entry skills with attention to detail * Excellent phone etiquette and active listening skills * Ability to analyze information and problem-solve effectively * Strong communication skills, both verbal and written * Bilingual candidates are encouraged to apply * Strong problem-solving skills * Ability to multitask Benefits: * Competitive pay structure * Performance-based bonuses * $1.50 Shift Differential * Comprehensive health insurance (medical, dental, vision) * Paid time off (PTO) and holidays * Professional development opportunities * Employee discounts (travel, services, products) * Wellness programs * Career advancement opportunities Job Type: Full-time Pay: From $17.00 per hour Benefits: * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Application Question(s): * How many years of sales and/or customer service experience do you have? Work Location: In person