Now Hiring - Leikin Motor Company - Sales and Product Consultant in Willoughby, OH

Full description of the position

COMPANY: Mercedes-Benz of Willoughby | Leikin Volvo Cars Cleveland PURPOSE OF POSITION OVERVIEW Responsible for generating new & pre-owned vehicle sales while providing a premium & exceptional experience to all prospects and customers. Team member will also be responsible for supporting and completing sales and product related tasks assigned by sales manager. DUTIES AND RESPONSIBILITIES * Create the best and most memorable experience possible for customers during their car buying process * Carry out all the formalities related to the sale of a vehicle while working with sales managers to achieve highest possible amount gross profit and customer satisfaction. * Address questions, issues, and needs of clients about the vehicles the customer is interested in * Talk with prospects and determine what type of vehicle customers are looking for, as well as which particular features they are looking for. Demonstrates advantages and characteristics of suitable for customers' needs. * Demonstrating/ and conducting test drive of vehicles and suggesting the customers on the methods necessary for using the products and making the buying procedures easy as possible. * Have a clear understanding and vast knowledge of manufactures current, past, and future incentives/programs * Have a working knowledge of manufactures programs and dealerships current promotions. This includes current pricing, any special product considerations. * Conduct off- site visiting or meeting with potential and existing customers when required regarding the purchase or sale of a vehicle. i.e., off- site test drives, garage door programing, phone Bluetooth * Ensure that each customer receives outstanding service by providing a friendly environment. This includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. * Arranging entire test drive process for the buyer * Conduct a thorough delivery of new and pre-owned vehicles that meets the manufactures and dealerships standards and delivery requirements * Have vast product knowledge of new and pre-owned inventory, warranty, pre-paid maintenance, and other products dealership offers * Participate in training directives from the manufacture or dealership on a monthly, quarterly, and yearly basis * Field and follow up daily on all sales internet leads that are received though CRM software tool, this includes maintaining detailed records and notes regarding current status of the deal, and customers interest in purchasing a new vehicle * Maintain an awareness of all promotions and advertisements. * Assist in maintaining a luxurious appearance of new and pre-owned lot. This includes changes of the lot at the direction of dealership management. In addition to snow removal during the winter season. * Assist in processing new inventory received from factory, dealer trades, and trades in * Properly prepare and execute: purchase paperwork, finance paperwork, and any other dealership paperwork that is required to be filled out to complete a sale or trade. * Assist in maintaining and keeping accurate and detailed records of sales, and customer information * Answer all incoming sales related calls with a professional manner * Assist in maintaining organization and cleanliness of show room and key boards/ product broachers ect. * Follow dealership and manufactures standards for proper delivery of vehicles. This includes following up with customers post purchase for questions regarding satisfaction, * Ensure that you are meeting LMC and manufactures requirements for post-sale CSI surveys * Build good rapport with potential, future, and existing customers to increase returning and referral business * Support and assist in any other tasks as assigned by management. JOB REQUIREMENTS * Must be able to work Saturdays * Must be articulate, enthusiastic, and a self-motivated team player and maintain a positive attitude * Must have superior communication skills (both written and verbal) * Adhere to and utilize company guidelines and policies and maintain professional appearance at all times * Solutions- and detail-oriented * Be able to withstand physical demands of the job * Must have valid drivers license * Operate basic computer applications such as word processing; web based sites, and contact management databases. * Assist/attend in planning dealership and manufactures events inside and outside of the dealership PREFERRED EXPERIENCE AND SKILLS * Experience working in a luxury sales or customer service environment auto dealership preferred but not required * Should have 1 - 2 years of experience in sales or customer service roll * Operate basic computer applications such as word processing; web based sites, and contact management databases. * General understanding of automotive industry wholesale/retail processes. * Ability to use systems related to processes and procedures to perform and/or document modifications. * Departmental practices/procedures and how they apply to customers * Interdepartmental relationships and their effect on company, departmental and individual goals * Software that is applicable to the job/ability to use Dealer Information Systems COMPENSATION & BENEFITS (to be discussed further upon interview) * Salary+commission, & bonuses based on unit sales performance, and customer satisfaction * Eligible for Healthcare Benefits * Eligible for 401k * Paid vacation time * Paid sick time ABOUT THE COMPANY Leikin Motor Companies is a family owned and operated Mercedes-Benz, MB Vans, and Volvo retailer, located in Willoughby, Ohio on Mentor Avenue just minutes from I-90, operating at the same location since 1968! Specialties New and pre-owned automotive sales, service, maintenance, & body repair for all types of vehicles, and specializes in the Mercedes-Benz & Volvo passenger vehicles as well as Mercedes-Benz Commercial Vans and Sprinter trucks. Company Website [please apply online] [please apply online] Industry: Automotive Type: Privately Held Leikin Motor Companies is equal opportunity employer Job Type: Full-time Pay: $60,000.00 - $110,000.00 per year Benefits: * 401(k) * 401(k) matching * Employee discount * Health insurance * Life insurance * Paid time off * Retirement plan Application Question(s): * Saturday availably Experience: * Sales: 2 years (Required) * Luxury Retail: 2 years (Preferred) * Customer relationship management: 2 years (Required) License/Certification: * Driver's License (Required) Work Location: In person