Now Hiring - Creative Safety Supply, LLC - Qualifications Specialist in Beaverton, OR

Full description of the position

Qualification Specialist Job Summary As our company continues to expand, we're seeking a motivated and meticulous Qualification Specialist to help streamline our sales process and strengthen our team. In this role, you'll manage the front end of the sales journey, balancing analytical precision with clear, confident communication, maintaining CRM data accuracy, tracking lead performance, and engaging with prospects to guide them toward the right solutions. This role is perfect for someone who enjoys combining data-driven insights with meaningful customer interaction, contributing directly to our company's growth and success. If you're organized, proactive, and passionate about optimizing processes, we'd love to have you on our team. _ Pay Range: $22 - $25, depending on Experience._ * Key Responsibilities Lead Review & Qualification * Evaluate inbound leads using predefined criteria and distribute appropriately to Sales Representatives or the proper marketing tracks. * Engage potential customers across different platforms (phone/email/live chat) by asking qualifying questions to uncover needs, build rapport, assess interest, and promote product alignment. * As necessary, follow-up on customer inquiries, open quotes, and renewal opportunities * Provide support and coverage for Sales Representatives due to time off, travel, or workload overflow ensuring early stage follow up and customer needs are met promptly. Data Management & Process Execution * Maintain accurate and up-to-date records in the CRM, including notes, statuses, tags, and lead source details. * Monitor lead flow, perform data cleansing, and ensure funnel hygiene. * Manage sequences and follow-up cadences for timely outreach and efficient lead movement through the funnel. * Identify recurring routing, coverage, or data issues and escalate for correction. * Verify territory ownership and correct misrouted or misclassified accounts. Communication & Collaboration * Communicate clearly, respectfully, and professionally both internally and externally. * Collaborate interdepartmentally to ensure seamless transition and experience for our customers. * Own the intake and transfer of all potential sales opportunities originating from Customer Service. * Apply a heightened sense of urgency when identifying sales-ready leads to ensure rapid engagement by the appropriate Outside or Inside Sales Representative. * Support special initiatives, reporting, or administrative tasks assigned. Continuous Improvement * Analyze qualification outcomes and provide feedback on lead sources, scoring thresholds, or process gaps. * Assist with training or onboarding new team members on CRM and lead-handling processes as needed. * Identify opportunities to simplify, automate, or improve workflows. What*you 'll*need to be successful: * 1-3 years of experience in B2B sales support, customer experience, lead qualification, inside sales or account management is required. * Proficiency with CRM systems (HubSpot preferred) and lead management tools. * Clear and professional written and verbal communication skills. * Proficient working with office-based productivity tools, Microsoft 365 (Word, Excel, Teams, Outlook) highly preferred. * Data Hygiene: Ability to manage, organize, and maintain accurate data within digital systems. * Comfortable learning new software tools and adapting to evolving technology and internal processes. * Highly organized and self-motivated, with excellent time management skills. * Proven experience in cross-functional collaboration and interdepartmental coordination. * Knowledge of manufacturing workflows, products, and processes. * Familiarity of sales funnels, lead scoring models, marketing automation tools, and B2B sales cycles. * Ability to assess business needs, including swiftly determining lead priority/fit. * Strong sense of ownership and accountability for maintaining data integrity and supporting process efficiency. * Comfort balancing data-centric work with direct customer engagement. Who We Are Creative Safety Supply is at the forefront of the visual safety industry. For over 18 years we have provided our clients with innovative, visually centered solutions to real-world challenges and hazardous situations worldwide. Joining our team means becoming part of a fast-growing company that values collaboration, problem-solving, top tier service, and continuous improvement. Physical Requirements and Working Conditions Capable of sitting or standing in a stationary position for long periods; occasionally move around the office and reach into cabinets, drawers, etc. Ability to lift 10-15 lbs. for short periods of time. Standard office environment with LED lighting, regular interruptions, and standard noise level. Disclosures Creative Safety Supply LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Creative Safety Supply makes hiring decisions based solely on qualifications, merit, and business needs at the time. This Company participates in the E-Verify program through USCIS.