Now Hiring - Yrefy, LLC - Professional Services Account Manager/Client Relationship Specialist in Phoenix, AZ

Full description of the position

Title: Account Manager/Client Relationship and Retention Specialist Type: Full-Time, Hourly, Non-Exempt, In-Office, Non-Remote Pay Range: $21.50-23.00 per hour, Bonus Opportunity Available About Us: Yrefy is a private student loan refinance company, specializing in assisting borrowers and co-borrowers in relieving the burden of student loans, through a refinance. If you are passionate about helping individuals and thrive in a growing environment, we invite you to consider joining our team! Job Summary: Our ideal candidate possess exceptional written an verbal communication skills, a dedicated team player, and a desire to help others. The primary responsibility of this role is to work hand in hand with borrowers and co- borrowers working through our refinance process. This position will analyzes borrowers' and co-borrowers' feedback, implement retention strategies ensuring timely follow up though phone, email and other methods. Duties/Responsibilities: * Builds positive relationships with borrowers, co-borrowers, and business associates via phone, email, and text. * Uses templates to prepare email and text communication to support the Client Retention Specialist in providing status updates to borrowers and co-borrowers regarding the refinance process to retain business. * Assists in communicating to borrowers and co-borrowers regarding account status and setting expectations regarding timelines. * Requests documents from borrowers and co-borrowers as needed. * Prepares and sends forms needed for borrowers and co-borrowers to complete. * Assists with NSF recoveries. * Communicates with sales, processing, loan acquisitions team, and underwriting. * Suggests improvements in communication processes and templates. * Documents all information accurately in the CRM. * Performs other related duties as assigned. Required Skills/Abilities: * Excellent written and verbal communication skills. * Experience preparing written communication using templates. * Excellent organizational skills and attention to detail. * Ability to solve problems while showing empathy and patience. * Proficient in Microsoft Office Suite. * Knowledge of CRM software. Education and Experience: * High school diploma/GED * Previous experience in account management, servicing, and light NSF collections is welcomed and translates well to this role. * Three (3) to five (5) years of sales or marketing experience preferred. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift 15 pounds at times. What We Offer: * 100% Employer Paid Medical for Employee AND Whole Family (includes the Mayo Clinic) * 401k/Roth Plan 4% Match with Immediate Vesting * Dental Insurance * Vision Insurance * Company Paid Life Insurance, plus optional voluntary coverage * Company Paid Short-and-Long-Term Disability Insurance * Employee Assistance Program * Fully Paid LifeTime Gym Membership (if >8 visit days/month) * Student Loan Repayment Assistance * Job-related Tuition Reimbursement * Catered Friday Lunches * Stocked Snack Kitchens * Fun in-Office Work Environment * Advancement Opportunities in a Fast-Growing Company * And More!