Now Hiring - Irvine Mini - Customer Development Center Representative in Signal Hill, CA

Full description of the position

The Customer Development Center Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly

Compensation

of between $16.00 and $17.05. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. Position Purpose: The Mercedes-Benz - Sprinter Customer Development Center Representative is responsible for ensuring a complete (ultimate, full circle) customer experience which includes MERCEDES-BENZ and Sprinter Service Appointment Desk, and Alternate Transportation needs.

Essential Duties

Responsibilities

: MERCEDES-BENZ - Sprinter Service Appointment Desk:

• Handle all in-coming calls regarding service utilizing the Service Work Sheet script.
• Schedule Mercedes-Benz - Sprinter service appointments for customers via telephone, fax, email, or in person.
• Follow-up on no show Mercedes-Benz - Sprinter service customer appointments and reschedule.
• Follow-up with customers in a timely manner.
• Confirm next day appointments.
• Handle customer service questions directly if able or direct customer to appropriate Service Advisor.
• Assist and help with Parts Boutique items to customers.
• Alert Mercedes-Benz - Sprinter Service Department of customer vehicle pick-ups.
• Answer incoming Mercedes-Benz - Sprinter Service phone calls. General:
• Present Vehicle Service Contract and Pre-paid Maintenance options to customers.
• Arrange appraisals and sales opportunities for customers that express interest in trading or selling their vehicle.
• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled start time.
• Comply with all safety rules and utilize all appropriate safety and personal protection equipment at all times, (if any).
• Adhere to established dress code policy at all times.
• Safeguard customer and Company/dealer information per established policy.
• Exemplify organizational culture and holds other in department accountable for doing the same.
• Accomplish all current and future tasks as appropriately assigned or requested.
• Other related duties as may be assigned Job Type: Full-time Pay: $16.00 - $17.05 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance Shift:
• Day shift Supplemental Pay:
• Commission pay Experience:
• Customer service: 2 years (Required) Work Location: In person