Now Hiring - Granger Waste Services - Inside Sales Representative in East Lansing, MI

Full description of the position

ACCOUNTABILITIES include the following: Customer Relationship Management & Retention * Manage customer relationships to retain and grow sales revenue * Work with existing customers to sustain relationships and build a long-term, loyal book of business through exceptional service * Drive customer retention by addressing concerns, resolving issues and preventing service cancellations * Recognize and transition opportunities appropriately to the outside sales team * Communicate with professionalism, positivity and respect in all interactions Sales Generation & New Business Development * Utilize cold calling, relationship-building, contract negotiation, consultative selling and customer service techniques to gain new customers * Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base * Follow up on previous unsuccessful sales calls to re-engage potential customers * Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals Sales Goals, Tracking & Performance * Achieve communicated monthly and yearly sales goals * Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work * Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance Industry Knowledge & Product Expertise * Develop and maintain a thorough knowledge of all Granger services--including residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposal--to ensure accurate information sharing and the creation of financially and operationally sound bids Qualifications include the following: * High school diploma or general education degree (GED) required * Associate's degree in business, customer management or related field preferred * Two years of inside sales or business to business (B2B) sales experience required * Proven success in selling services through cold calls, inbound leads and follow-ups * Strong communication skills with ability to build rapport and close sales * Proficient in CRM tools and Microsoft Office, including Excel, Outlook, OneNote and PowerPoint.