Now Hiring - Small Giants, LLC - Account Executive / Client Services in Phoenix, AZ

Full description of the position

Account Executive /Client Services Small Giants account managers serve as the vital link between our clients and internal teams of multiple departments within a full-service marketing agency. Key responsibilities include managing relationships, project management of multiple projects for a client, and oversight of proposals and budgets to drive client satisfaction. You can expect to participate in the following with Small Giants as an Account Manager: * Onboarding clients, monitoring campaign performance, ensuring timely deliverables, and identifying upsell opportunities to meet revenue targets * Support cross-departmental client alignment on projects and retainers * Work with directors on cross-departmental scope development, hour allocation and execution * ClickUp monitoring for project status and execution * Run weekly, monthly, quarterly account performance reports for internal and external use * Lead and assist strategy planning for new and current clients Improve client communication by executing the following: o Prepare high-level end-of-week account updates for clients o Prepare agenda for assigned accounts * Provide oversight for retainer clients on an as-needed basis * Project oversight of deadlines, outcomes, objectives and quality control * Identify opportunities for cross selling to increase wallet share * Oversee client-intake process * Work alongside and support Department Directors on special projects on an as-needed-basis * Represent Small Giants at external industry events and associations Requirements: * Undergraduate degree in business, marketing or similar * Agency experience preferred * 3-5 years of similar account management experience is required.