Now Hiring - Farmers Insurance: Bart Baker Insurance - Professional Services Manager of Sales and Operations in Malibu, CA

Full description of the position

Manager of Operations B.W. Baker Insurance Agency | Malibu, CA B.W. Baker Insurance Agency is a high end boutique insurance agency built on relationships, discretion, and strong execution. Our clients include large accounts and high level individuals who expect accuracy, responsiveness, and a polished experience. We are seeking an experienced insurance leader to manage operations, uphold service standards, and keep both sales and service performance accountable in a fast paced environment. This is a senior leadership role with real responsibility and influence. You will set the standard for how the office runs and how the team performs. What You 'll Do Operations and Leadership * Manage day to day agency operations and ensure workflows are organized, efficient, and followed * Lead CSRs and support staff with clear expectations, training, and accountability * Maintain standards around attendance, responsiveness, documentation, and professionalism * Improve internal processes to support accuracy, efficiency, and growth * Partner closely with ownership on priorities, staffing, and performance Client Service and CSR Execution * Oversee CSR work including endorsements, policy changes, billing support, certificates, renewals, follow up, and documentation * Ensure a consistently high level of client communication and service quality * Review work for accuracy, prevent errors, and coach best practices * Step in on complex or sensitive accounts when needed Sales Accountability * Hold sales activity accountable including follow up, quoting, binders, renewals, and cross sell efforts * Track pipeline activity and production trends and address gaps early * Support a culture where both service execution and sales follow through matter Required Experience and Licensing * Minimum 5 years of insurance industry experience * Minimum 5 years of leadership or management experience * Active Property and Casualty license required * Active Life and Health license required * Strong understanding of agency operations, CSR workflows, and sales support * Comfortable working with large accounts and high level individuals * Ability to thrive in a fast paced, high expectation environment Who You Are * Calm, organized, and confident in leadership * Comfortable holding people accountable and making decisions * Detail oriented with high standards for quality and follow through * Polished, professional, and discreet with clients and staff * Able to manage multiple priorities without losing control of the details Compensation and Benefits * Salary range: $75,000 - $125,000, based on experience * Benefits package available * Opportunity for long term growth within the agency Why This Role This is an opportunity to lead operations in a high end agency that values precision, accountability, and long term relationships. You will have the trust, support, and authority to run the office at a high level. To apply, please submit your resume along with a brief note outlining your insurance leadership experience and confirming active licensing. Job Type: Full-time Pay: $75,000.00 - $125,000.00 per year Work Location: In person