Now Hiring - Farmers Insurance: Bart Baker Insurance - Manager of Sales and Operations in Malibu, CA

Full description of the position

Manager of Operations B.W. Baker Insurance Agency | Malibu, CA B.W. Baker Insurance Agency is a high end boutique insurance agency built on relationships, discretion, and strong execution. Our clients include large accounts and high level individuals who expect accuracy, responsiveness, and a polished experience. We are seeking an experienced insurance leader to manage operations, uphold service standards, and keep both sales and service performance accountable in a fast paced environment. This is a senior leadership role with real responsibility and influence. You will set the standard for how the office runs and how the team performs. What You 'll Do Operations and Leadership

• Manage day to day agency operations and ensure workflows are organized, efficient, and followed
• Lead CSRs and support staff with clear expectations, training, and accountability
• Maintain standards around attendance, responsiveness, documentation, and professionalism
• Improve internal processes to support accuracy, efficiency, and growth
• Partner closely with ownership on priorities, staffing, and performance Client Service and CSR Execution
• Oversee CSR work including endorsements, policy changes, billing support, certificates, renewals, follow up, and documentation
• Ensure a consistently high level of client communication and service quality
• Review work for accuracy, prevent errors, and coach best practices
• Step in on complex or sensitive accounts when needed Sales Accountability
• Hold sales activity accountable including follow up, quoting, binders, renewals, and cross sell efforts
• Track pipeline activity and production trends and address gaps early
• Support a culture where both service execution and sales follow through matter Required Experience and Licensing
• Minimum 5 years of insurance industry experience
• Minimum 5 years of leadership or management experience
• Active Property and Casualty license required
• Active Life and Health license required
• Strong understanding of agency operations, CSR workflows, and sales support
• Comfortable working with large accounts and high level individuals
• Ability to thrive in a fast paced, high expectation environment

Who You Are

• Calm, organized, and confident in leadership
• Comfortable holding people accountable and making decisions
• Detail oriented with high standards for quality and follow through
• Polished, professional, and discreet with clients and staff
• Able to manage multiple priorities without losing control of the details

Compensation

and

Benefits

• Salary range: $75,000 - $125,000, based on experience

Benefits

package available

• Opportunity for long term growth within the agency Why This Role This is an opportunity to lead operations in a high end agency that values precision, accountability, and long term relationships. You will have the trust, support, and authority to run the office at a high level. To apply, please submit your resume along with a brief note outlining your insurance leadership experience and confirming active licensing. Job Type: Full-time Pay: $75,000.00 - $125,000.00 per year Work Location: In person