Now Hiring - EMS Technology Solutions, LLC - Professional Services Software Account Manager in Austell, GA

Full description of the position

Account Manager (Existing Customer Sales) - Austell, GA Opportunity Snapshot Join Operative IQ, a leader in SaaS for First Responders , as a motivated Account Manager. This is a critical sales role focused on driving revenue growth within an established book of business. You will be the trusted advisor and strategic partner for our existing Fire and EMS clients, responsible for identifying expansion opportunities and meeting set sales quotas. This is not a customer support role; it is a high-impact, quota-carrying sales position that requires strategic relationship building and persistent sales execution. * Location: In-Office (Austell, GA) * Focus: Upselling/Cross-selling, Relationship Management, Quota Attainment * Industry: SaaS / First Responder (Fire/EMS) * Travel: Up to 25% Core Responsibilities As an Account Manager, you will manage a specific territory and own the growth of your client portfolio. Drive Revenue and Achieve Quota (The "Sales" Part) * Achieve Quarterly Sales Quotas by proactively identifying and closing upsell/cross-sell opportunities (additional licenses, modules, or services) within existing accounts. * Conduct strategic "Account Health" check-ins to gain deep insight into customer challenges, future goals, and potential areas for growth. * Present compelling and customized product demonstrations (online and occasionally onsite) to articulate the clear value proposition of Operative IQ solutions. * Prepare and execute professional quotations and service agreements for new procurements. * Maintain accurate sales forecasts and detailed account management activities in Salesforce CRM. Build and Nurture Strategic Relationships (The "Account Management" Part) * Develop and sustain deep, trust-based relationships with multiple key stakeholders (from end-users to command staff) to ensure long-term client retention and expansion. * Act as the primary point of contact for customer strategy, product planning, and procurement discussions. * Perform basic system triage and effectively direct clients to our dedicated Customer Support team for technical troubleshooting. Collaborate and Innovate (The "Team" Part) * Represent Operative IQ and our brand at industry trade shows and client events. * Collaborate with our Training and Implementation teams to ensure a seamless client experience when new solutions are adopted. * Contribute to the team by sharing best practices and providing valuable client feedback to our Product Development team. Essential Qualifications We are looking for a tenacious self-starter with a passion for both sales and customer success. * 2+ Years of Proven Sales Experience in an account management, direct sales, or quota-carrying capacity. SaaS experience is strongly preferred. * Proven Track Record of consistently meeting or exceeding sales targets/quotas. * Exceptional Communication and Presentation Skills (verbal, written, and virtual) with the ability to clearly articulate complex software solutions to diverse audiences. * High Level of Business Acumen and the ability to understand and discuss the operations and internal dynamics of First Responder organizations (Fire/EMS). * Strong Initiative and an assertive, yet positive, approach to business development and follow-up. * Bachelor's Degree is preferred. Bonus Points: Prior experience with Salesforce CRM and/or direct experience within the First Responder (Fire, EMS) industry. Why Join Operative IQ? (EMS Technology Solutions) Our Mission and Impact Founded in 2007, Operative IQ (EMS Technology Solutions) is the leading provider of Software as a Service (SaaS) solutions--including inventory management, asset tracking, and fleet maintenance--specifically designed for the First Responder industry (Fire and EMS). * Impactful Work: We provide mission-critical software that helps Fire and EMS professionals save time, manage resources effectively, and ultimately support their life-saving work. * Stability and Growth: As a steadily growing, privately held company, we continually invest in our products, services, and team, ensuring a stable and exciting future. Culture and Environment Culture is paramount at Operative IQ. We seek passionate individuals to join our welcoming, family-friendly company where healthy work-life balance is encouraged. * Work Environment: Our office environment is casual and collaborative. We work hard, but we also enjoy what we do and who we serve. * Office Location: This role is based in our Austell, GA office , conveniently accommodating commutes from Marietta, Kennesaw, Smyrna, and the greater Atlanta area. * Perks: Expect great office amenities and fun travel opportunities for industry trade shows and customer visits. You will make a tremendous impact as a member of the Sales Team. Job Type: Full-time Pay: From $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person