Now Hiring - The Hanover Insurance Group, Inc. - PL EIA Sales Producer in Worcester, MA

Full description of the position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Personal Lines team is currently seeking an EIA Sales Producer to join our growing team. This is a full time, non-exempt role. This role is a hybrid opportunity. POSITION OVERVIEW: The EIA Sales Producer represents Educators Insurance Agency, a division of Hanover Insurance, in effectively managing its customer and prospect relationships. This individual is responsible for selling insurance products to new customers through both inbound and outbound call campaigns, as well as manage existing client relationships. IN THIS ROLE, YOU WILL: * Use knowledge and selling techniques to build value in the product tailored to the customer * Overcome objections & solve prospect or policyholder problems * Perform high volume of outreach to leads and prospects to drive new business growth * Build rapport, identify customer needs, and advise clients on coverage * Meet or exceed monthly sales goals with a secondary focus on agency retention campaigns * Employ an Account focus and deliver to the customer all relevant products for their household Home, Auto, Toys * Navigate and execute insurance transactions within the appropriate system: Agency Management System, TAP Sales, AS 400, etc. * Expand knowledge to all carriers in the agency, remarketing risks only when appropriate * Provide training and mentorship to Associate Sales producers * Handle complex and high-value customer accounts, providing proactive touchpoints to increase customer retention * Participate and provide feedback during marketing campaigns designed to drive new business to the agency * Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries * Appropriately access underwriting risk and apply skill to business guidelines in accordance with carrier specifications * May recommend and sell additional or increased coverage in appropriate situations and within specified guidelines - dependent upon Regional location * Partner with underwriting, claims, accounting, service when needed to enhance the overall customer experience * Assist with various projects and pilots that support agency and company initiatives * Other duties as assigned WHAT YOU NEED TO APPLY: * Experience in sales and customer service * Must have and maintain appropriate state license(s) and continuing education credits * Strong sales and service orientation * An engaging, outgoing personality and passion for helping customers * Ability to communicate well to both prospects and customers * Strong written and verbal communication skills, organizational skills, initiative and the ability to multi-task are crucial * Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC proficiency * Easily adapts to new or different changing situations, requirements or priorities * Cultivates an environment of teamwork and collaboration This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: Its not just a job, its a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you at every level to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, youll enjoy what you do and have the support you need to succeed. Benefits include: * Medical, dental, vision, life, and disability insurance * 401K with a company match * Tuition reimbursement * PTO * Company paid holidays * Flexible work arrangements * Cultural Awareness Day in support of IDE * On-site medical/wellness center (Worcester only) * Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [please apply online] and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.