Now Hiring - Homans Associates II LLC - Professional Services Counter Sales Associate in Southborough, MA

Full description of the position

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We are seeking a Counter Sales Associate for our Southborough MA location. This full-time position operates on a Monday-Friday, 7:30AM-4:30PM schedule at $24.00-$25.00/hour. There is no relocation assistance offered for this position. Company Website: [please apply online] Responsibilities*: * Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies * Greet customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. * Discuss use and features of various parts; demonstrates use of merchandise. * Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom. * Read catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available. * Use computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order. * Receive payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made. * Solicit new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns. * Work in the warehouse. * Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments. * Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties. * Other duties as assigned. Requirements: Qualifications*: * Excellent customer service skills * Practical knowledge of warehouse, data processing, paper flow and operations procedures. * Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise. * Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). * Ability to learn new software quickly and accurately. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. * High School Diploma or GED required * While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. * Prior HVAC experience is required