Now Hiring - Boss Products, LLC - Professional Services Sales Support Manager in Schertz, TX

Full description of the position

Sales Support Manager Status: Date: Required Training: Exempt 11/01/2022 Usual In-House/Expected Reports To: Department: Pay Range: Director of Sales Sales $65,000 - $TBD ON EXPERIENCE About Us: Boss Products is committed to helping meet and exceed today's strict NFPA regulatory guidelines governing the industry. We provide a full range of fire and explosion mitigation solutions including prevention, isolation, diversion, and venting. Boss Products is the exclusive North American distributor for major worldwide manufacturers, as well as promoting our own Raptor Series brand. Join Boss Products and Help Transition the World to a Safer Working Environment Core Values: Our core values guide and shape the way we do business. We live our core values every day, and they've helped make us who we are today. * Teamwork * Trust * Accountability * Innovation * Quality Our Mission: We preserve lives and investments with innovative, tailored safety solutions Our Vision: To be recognized as the world-wide leader in combustible dust safety, making technical solutions accessible to clients around the world. Sales Support Manager Job Summary: This incredibly important managerial position focuses on meeting customer expectations and represents customers' interests in company meetings, manages customer experience and helps to resolve complaints. This position is responsible for working on the phone and on the computer most of the day to assist with the completion of the company business. Particularly the Sales Support Manager is responsible in assisting the Regional Sales Managers and Director of Sales of the company by responding to telephone and written inquiries in a prompt, accurate and objective manner. This position is the primary point of contact for dealers, distributors, sales representatives and other external stakeholders for all business-related inquiries, including order processing, products delivery, quotations, product specifications and above all customer satisfaction with realistic expectations. Major Duties: * Ultimate responsibility for all customer support for all domestic and foreign accounts. * Ensure optimal level of transactions for customers with absence of issues. * Prepare documents for customers and feedback for Director of Sales on schedule and manage follow up. * Provide support to Managerial operations and regional sales for customers. * Manage internal and external customers and provide necessary support ensuring closed loop. * Enter and follow up on the customer purchase orders within the correct territory assigned; accurately. * Manage requests and resolve associated issues for customers. * Monitor customer inquiries, comments, and complaints; assist in effective resolution of same. * Coordinate with customers and interdepartmental staff and ensure optimal level of customer services. * Prepare records and monitor results of customers with associate departments. * Prepare solutions ensuring best result outcome for retention of all customers and associate business. * Ensure optimal levels of customer service including training and retention of Inside Service Associates. * Assist with buying merchandise/products and managing inventory by participating in meetings and staying abreast of needs. * Coordinate issues with the correct interdepartmental Management. * Maintain accurate records related to purchases. * Provide soft collection to all accounts in the assigned territory * Assists with administrative tasks when needed. * Performs other duties as assigned 2 Sales Support Manager Skills and Qualifications: * Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records. * Ability work in a high energy, team environment * Highly adaptable and flexible - able to solve new problems quickly * Ability to work overtime as needed * Demonstrated ability to monitor multiple processes related to orders, purchasing and receiving * Ability to establish credibility and rapport with leadership team, and other departments * Excellent verbal and written communication skills; maintaining clarity, professionalism, and conciseness individually * Demonstrated ability to execute multiple, interdependent end-to-end projects * Ability to establish credibility and rapport with leadership, team, departments, customers and other stakeholders as needed * Ability to anticipate, solve and resolve problems in best practices manner * Excellent organizational skills with the ability to maintain multiple projects simultaneously without sacrificing quality or service * Ability to meet deadlines and goals under strict or tight timelines * A high standard of quality and mindfulness to detail * Ability work in a high energy, motivational team environment * Highly adaptable and flexible mentally; solving unfamiliar problems swiftly as well as transferring subjects/situations quickly without losing focus and remaining present * Ability to work overtime if needed Education and Experience: * High School Diploma or equivalent * QuickBooks knowledge and experience required (at least 2 years) * (3-5) Three to Five years of customer service experience required * Bachelor's degree in related field preferred Preferred Software Knowledge: * Inventory Management System(s) - Oracle, SalesForce, Fishbowl, etc * Microsoft Office Suite * QuickBooks Physical Requirements: * Prolonged periods of sitting at a desk/working on a computer (often) * Must be able to lift up to 20lbs. (occasionally) * Warehouse environments with occasional extreme heat/loud machinery (occasionally) 3 Sales Support Manager Compensation: * Competitive Pay / DOE * Employer Paid Medical, Dental & Vision * Generous PTO, Sick & Holiday Pay * 401K & 401k Employer Matching * Pre-Tax Commuter Benefits/HSA/FSA * Employee Assistance Program * Accidental Death & Disability * Discounted Life & Other Insurance Choices * Enrollment in MarketPlace (PerksatWork) About Boss Products Beginning in 2012, Boss Products was formed with the intent to become the world's leading supplier of fire & explosion protection solutions serving industrial dust collection and related process industries. A customer 1st policy, beginning with pre-order technical and engineering advice, all the way to post- installation support makes us a repeat choice. Boss Products promptly supply our customers with the safety components they need from the largest inventory available in North America. Centrally located near San Antonio, Texas, Boss Products maintains redundant supplies of all sizes of varying inventory to assure customers have what they need in the best possible timeframe. We are exclusive North American distributors for major worldwide manufacturers, as well as promote our own Raptor Series brand of components that are supported by electronics manufacturing. We are ISO-9001 certified as well as own and operate a UL508A & UL698A industrial control panel shop. Boss Products is an expanding company with the ability for advancement in many areas. We are looking for dynamic team members who will grow with us for the long run! Boss Products LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. 4 Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Relocation assistance * Retirement plan * Vision insurance Experience: * Customer Service Management: 3 years (Preferred) Work Location: In person