Now Hiring - Hard Rock International - SALES ASSOCIATE - ROCK SHOP in Cincinnati, OH

Full description of the position

Overview: The incumbent in this position is responsible for being the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician. Responsibilities: * Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. * Greets guests, answers the phone, and answers questions accurately and politely. * Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances. * Directs guests to different areas of the property. * Responsible for Player's Cards signup. * Demonstrates impeccable product knowledge by determining guests' needs through actively engaging in conversations with them, and informing guests of product features and benefits. * Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases). * Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories. * Displaying Retail product through Hard Rock's visual display standards. * Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc. * Assures the complete satisfaction of each and every guest by creating memorable experiences. * Attend and participate in meetings, completing follow-up as assigned. * Perform work regularly and predictably. * Other duties as assigned. Qualifications: * Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations. * Must successfully pass background check. * Must successfully pass drug screening. * Must be eighteen (18) years of age. * Basic mathematical skills. * Excellent customer service skills. * Microsoft Word and Microsoft Excel.