Now Hiring - Medical Service Company - Sales Support Representative in Cleveland, OH

Full description of the position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the*prestigious*NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for*Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the*Inc. 5000*list in 2024, marking a significant milestone in our company's growth and success! Join Our Team! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! * Competitive Pay * Advancement Opportunities * Medical, Dental & Vision Insurance * HSA Account w/Company Contribution * Pet Insurance * Company provided Life and AD&D insurance * Short-Term and Long-Term Disability * Tuition Reimbursement Program * Employee Assistance Program (EAP) * Employee Referral Bonus Program * DEI&B Program * Social Recognition Program * Employee Engagement Opportunities * CALM App * 401k (with a matching program) / Roth IRA * Company Discounts * Payactiv/On-Demand Pay * Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The Sales Support Representative is r esponsible for assisting the Business Development Team in growing our focus products and building strong relationships with identified key accounts. Responsibilities and Duties: * Support the Business Development Team in servicing various key accounts by collecting and submitting the required documentation for pending patient orders. * Conduct care calls to patients post set up to ensure they are satisfied with their support. * Run reporting for key accounts to provide order status updates. * Be accessible for assigned key accounts to help work through any patient care challenges. * Be accessible for patients referred by key accounts who need issue resolution. * Learn and understand the required information and documentation that is needed in order to proceed with a patient's orders. * Support potential key accounts to help grow them into key accounts. * Work with referral source staff to ensure documentation is obtained, complete and accurate. * Work within EMR systems to obtain needed documentation to complete orders. * Review cancelled orders and identify opportunities to recover and complete orders. * Review documentation for completeness and accuracy prior to submission. * Submit documentation to Customer Service Department for processing in a timely manner. * Perform other related duties as directed. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: * Minimum of 1 year of progressively responsible customer service or sales experience * Ability to work with excel. * Excellent skill set in communication and customer relations. * Detail oriented with excellent interpersonal and organizational skills. * Ability to work autonomously. * Previous experience in referral intake and/or medical billing is preferred.