Now Hiring - National Construction Workforce - Professional Services Technical Inside Sales in Schaumburg, IL

Full description of the position

Technical Inside Sales Specialist Schaumburg, IL Essential Functions & Responsibilities: * Provide customer service expertise. o Sell, recommend products on a technical level. o Able to meet with customers, and others internally to sell flow control and heat tracing products. o Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment. * Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast-paced multi-tasking environment. * Maintains responsibility of orders from quotation to collection: o Select and specify a variety of products utilizing a variety of internal and vendor supplied tools/software. o Responds to customer inquiries. o Processes customers' orders and send order acknowledgements. Review of customer purchase orders for special conditions/documentation o Checks availability and verify ship dates. o Increase order size by suggesting related items, explaining features, and checking customer's buying history. * Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery. * Promotes and maintains effective working relationships with suppliers and customers * Negotiate pricing and delivery with vendors when necessary. * Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels. * Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.) * Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem-solving skills, attention to detail, and developing a friendly but professional relationship with customers. * Maximizes gross margin by providing superior service, problem solving, and technical expertise. * Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues. * Other duties as assigned by Management Preferred Education/Experience: * Bachelor's Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement. * 5+ years' experience in a role with an Industrial Distributor preferred. * Previous experience with Process Flow Control equipment required ; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired. * Proficiency in AutoCAD (2D/3D) with the ability to produce accurate technical drawings. * Experience in drafting construction, architectural, mechanical, or electrical plans. * Ability to interpret blueprints, schematics, and engineering specifications. * Strong attention to detail and commitment to drawing accuracy and revision control. * Familiarity with industry standards, drafting conventions, and relevant codes. * Ability to collaborate with engineers, designers, and project managers to refine designs. * Strong organizational skills and ability to manage multiple drawing tasks and deadlines Work Environment : * Modern, multi-function office environment. * Normal working hours are 7:30am to 4:30pm, Monday through Friday; Additional hours as needed. * In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is [$29 - $33/hr] depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. All full-time associates are eligible for typical employment benefits expected from an industry leader (including Medical, Dental, Vision, 401K, life insurance, time off, employee assistance, etc. Job Type: Full-time Pay: $29.00 - $35.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Work Location: In person