Now Hiring - Heritage Landscapes - Professional Services Account Service Representative in San Antonio, TX

Full description of the position

About us Heritage Landscapes is a full-service exterior landscape company. We are defined by our unparalleled design, installation, and maintenance for commercial and multifamily properties and our commitment to customer satisfaction. We are customer-centric, fast-paced, collaborative, and are looking to grow our team! Our work environment includes: * Modern office setting * On-the-job training * Company perks * Growth opportunities * Lively atmosphere * Follow daily, weekly, monthly client visit schedule that ensures regular face to face contact with all clients * Support branch leaders (Senior/Branch Manager, Irrigation Managers, Business Development Manager, etc.) in meeting departmental and company wide goals * Oversee and direct the completion of client contract obligations performed by the maintenance crews assigned to each property * Create and assemble compelling enhancement sales proposals * Pursue individual sales goals as created by/with supervisor(s) * Follow estimating/sales processes to ensure proposal information is 100% accurate and relevant to client requests and property needs * Anticipate landscaping needs of properties within their portfolio to communicate knowledgeable information to the client regarding potential issues, seasonal changes, and other relevant information that could impact the landscaping of their properties * Review estimates/proposals with Senior Branch and/or Branch Manager prior to presentation/submission * Work in conjunction with relevant departments to discuss all areas serviced on each property (i.e. irrigation system, enhancement projects, herbicide needs, billing and administrative issues, etc.) * Keep accurate and consistent log of customer interactions to ensure communication is consistent, accurate, and meets the needs of the client * Perform regular site visits in conjunction with customer visits to check in periodically on the state of the property * Convey needs and requests of clients to crews working on site, staff in the office, and management * Convey specific areas that need improvement to crews before client has to request that we do so * Identify enhancement opportunities proactively and create compelling arguments as to why proposed projects would enhance the client's asset * Take responsibility for the actions of crews on each property in their portfolio in the case of issues and/or commendations * Communicate with every position/department within the company regularly to ensure that all parties are aware of current ongoings The Account Service Representative is responsible for managing all work performed on the properties they oversee within their respective portfolios. The goal of the Account Service Rep. is to ensure that each account receives top of the line customer service from every department, on every service, every project, during every meeting, and with any and all communication with the client. The Account Rep. is responsible for any and all happenings on the properties within their portfolio. Working in conjunction with all departments is crucial for the Account Rep. to maintain efficient and accurate work in all aspects of the company. The duties of the Account Rep. are many, as the position is that of the communication channel between the owner of the property and the crews performing the landscaping service on site, and between all parties involved in production, logistics, and customer service. This position is integral to every function of our business. Customer Service experience is highly preferred, but not required. Prior relevant education or training is also preferred, but not required. English/Spanish bilingual applicants are preferred, but not required. Job Type: Full-time Pay: From $40,000.00 per year Benefits: * Company car * Dental insurance * Health insurance * Life insurance * Paid time off * Paid training * Parental leave * Professional development assistance * Vision insurance Work Location: In person