Now Hiring - Core Concepts Inc. - Sales Administrator in Whitinsville, MA

Full description of the position

About Us Core Concepts Inc. is a Whitinsville, MA based design/build firm specializing in custom hospitality and retail solutions. We design and manufacture high quality, modular point-of-purchase displays, carts, kiosks, cafes, and convenience stores. The core strength of our company is the complete integration of design, engineering, project management, manufacturing and implementation. Position Overview We are seeking a detail-oriented and proactive Sales Administrator to support our sales operations from initial proposal through final delivery. This role is critical to ensuring accurate documentation, smooth communication with clients, and seamless coordination between sales, logistics, and internal teams. The ideal candidate is organized, customer-focused, and comfortable handling multiple priorities in a fast-paced environment. You will serve as a point of contact for customers with queries about products, orders, deliveries, and provide support for sales representatives. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets. Key Responsibilities * Prepare and manage sales documentation including proposals, sales orders, and invoices * Process customer orders received via email or phone, ensuring accuracy and completeness * Communicate directly with clients * Obtain approvals and missing information * Answer product, order, or pricing questions * Provide order status updates as needed * Coordinate with the logistics and production teams to ensure orders are scheduled, shipped, and delivered on time * Maintain and update sales records, customer accounts, and order tracking systems * Ensure all documentation complies with internal procedures and customer requirements * Develop a strong working knowledge of the company's products, services, and manufacturing capabilities * Support the sales team with administrative tasks and process improvements as needed Qualifications & Skills * Previous experience in sales administration, order processing, or customer service (manufacturing or construction-related industries preferred) * Strong written and verbal communication skills * High attention to detail and accuracy * Ability to manage multiple tasks and deadlines simultaneously * Hands on experience with MS Office (MS Excel and Word in particular) and Quickbooks * Comfortable working with customers by phone and email * Team-oriented mindset with a problem-solving attitude Preferred Experience * Experience in a design/build, manufacturing, or custom fabrication environment * Familiarity with logistics, shipping coordination, or production workflows Job Types: Full-time, Part-time Pay: $23.00 - $26.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Work from home Work Location: Hybrid remote in Whitinsville, MA 01588