Now Hiring - Casa Automotive Group - Call Center Representative - Automotive Sales BDC in Van Nuys, CA

Full description of the position

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. At Casa Auto Group, we strive to make every customer a customer for life. Our California dealership has been proudly serving the Sherman Oak area for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years. Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you. What We Offer * Competitive Compensation * 401K * Vision / Dental / Health Insurance * Accident / Disability/ Life insurance * Bonus Incentives * Paid Training * Apprentice Program * Great Culture * Tenured Management Team * Family Owned & Operated * State of the Art Facility & Technology * Community Involvement * Paid sick days / vacation time / holiday pay Responsibilities * Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or no-show * Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Qualifications * At least one previous role based in strong customer service experience * Team player attitude * Prompt and courteous * Enthusiastic personality * Must have strong computer skills * Willing to submit to a pre-employment background check & drug screen' ' Benefit Conditions: * Waiting period may apply * Only full-time employees eligible This Company Describes Its Culture as: * Aggressive -- competitive and growth-oriented * Outcome-oriented -- results-focused with strong performance culture * People-oriented -- supportive and fairness-focused Work Remotely * Yes Job Type: Full-time Pay: $17.28 - $25.00 per hour Experience: * Customer service: 1 year (Preferred) Work Location: In person