Now Hiring - Ross Nissan - Professional Services Sales Consultant in Montebello, CA

Full description of the position

SUMMARY Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards. ESSENTIAL DUTIES * Essential Duties include the following. Other duties may be assigned. * Sells and delivers a minimum of 8 vehicles per month. * Makes 50 outbound phone calls per day * Maintains an 85.0% Net Promoter Score (NPS) on survey results * Writes complete sales orders and processes paperwork in accordance with dealership policies * Utilizes dealership sales control and follow-up systems. * Attends product and sales training courses as requested by sales manager. * Keeps up to date on new products and services within the industry. * Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. * Maintains a prospect development system. * Conducts business in an ethical and professional manner. * Satisfies the transportation needs of vehicle purchasers. * Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. * Explains fully product performance, application, and benefits to prospects. * Describes all optional equipment available for customer purchase. * Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. * Exhibits a high level of commitment to customer satisfaction. Strives to exceed the group Customer Viewpoint score. * Knows and understands the federal, state, and local laws which govern retail automobile sales. * Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals. * Keeps abreast of new products, features, accessories, etc., and their benefits to customers. * Knows and understands equity and values and is able to explain depreciation to the customer. * Ensures that the sales manager has an opportunity to meet each customer. * Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). * Prepares sold vehicles for customer delivery prior to customer arrival. * Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. * Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. * Schedules first service appointment. * Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. * Attends sales meetings. * Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers. * Comply with all company policies as required. ie: Meal and rest period policy, timekeeping, etc. Please refer to the Employee Handbook for further detail. * Complete all required HR training modules in KPA * Complete all required certification courses respective to position. * Maintain a valid driver's license and sales license. Immediately inform management of any changes in its status. * Maintain a professional appearance. ie: a high level of personal grooming, hygiene, and uniform appearance. See Employee Handbook for more detail. Work Location: In person