Now Hiring - Texas Management Firm - Professional Services Telecom Account Associate in Alamo Heights, TX

Full description of the position

We are a sales and consulting agency located in the San Antonio area and are partnered with the AT&T product campaign. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth of our entry- level Telecom Account Associate team, our agency has been garnished, and our longest-standing client has entrusted us with the roll-out of their newest product line: AT&T Wireless and Home. We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss, and personal way. We are looking for someone to join our entry-level Telecom Account Associate team to assist in the new product and service rollout. We firmly believe in hiring a Telecom Account Associate who exhibits a strong work ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty. Responsibilities of our Telecom Account Associate: * Establish the initial relationship with new customers to properly position AT&T Home products to each individual based on their wants and needs * Educate customers on the rollout of these products and the new technology that supports them * Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services * Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required * Drive customer engagement from initial contact through the point of sale to delivery of products * Communicate effectively within the Customer Service team as well as with Upper Management, Sales, and Compliance teams to ensure efficiency and success * Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to ensure the success of this product rollout Recommended traits of an entry-level Telecom Account Associate : * High school diploma and/or GED equivalent * 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred * Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately * A student mentality to learn on the job from the entry level and the drive to continue the development of oneself and the company * Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service * An empathetic and compassionate disposition displayed while working with customers Job Type: Full-time Pay: $3,600.00 - $5,600.00 per month Benefits: * Professional development assistance Work Location: In person