Now Hiring - Caribbean Creme, Inc. - Sales Support / Customer Service Representative in Saint Louis, MO

Full description of the position

Job

Overview

We are seeking a dependable and detail-oriented Sales Support / Customer Service Representative to support our sales team and customers. This role focuses on order processing, customer communication, and administrative support to ensure a smooth experience from inquiry through fulfillment. This is a non-commissioned, support-focused role ideal for someone who enjoys organization, customer interaction, and behind-the-scenes coordination.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email
• Enter and process sales orders accurately and efficiently
• Support sales representatives with quotes, pricing, and documentation
• Track orders, back orders, and deliveries through completion
• Resolve customer issues and coordinate internally as needed
• Maintain accurate customer and order records in CRM/ERP systems
• Assist with returns, credits, invoicing questions, and account updates
• Support basic reporting and administrative sales functions
• Prepare internal and external sales data for upload

Qualifications

• 2+ years of experience in customer service, sales support, or administrative support
• Strong communication and organizational skills
• High attention to detail and accuracy
• Comfortable working with CRM and ERP systems (experience preferred)
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Ability to manage multiple priorities in a fast-paced environment Preferred Experience
• Order processing or logistics coordination
• Manufacturing or distribution industry experience Job Type: Full-time Pay: $21.00 - $24.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person