Now Hiring - Tilta Inc. - Sales Associate (Customer Support Focus) in Burbank, CA

Full description of the position

Overview: Tilta is a leading manufacturer of professional camera accessories and filmmaking tools. We're passionate about supporting creators around the world, and we're looking for a reliable and customer-oriented Sales Associate to join our growing team in Burbank. Key Responsibilities: * Answer incoming calls and respond to customer inquiries in a professional and timely manner * Provide accurate product information and support to customers via phone, email, or online platforms * Assist with order processing, tracking, and follow-up * Work closely with the sales and warehouse teams to ensure customer needs are met * Maintain records of customer interactions using our internal systems Requirements: * Previous experience in customer service, retail, or phone-based support is preferred * Strong communication skills and a positive, helpful attitude * Ability to multitask and stay organized in a fast-paced environment * Fluent in English; Mandarin Chinese is a plus * Familiarity with camera or video equipment is a bonus, but not required Benefits: * Paid Time Off (PTO) * 401(k) retirement plan * Monthly performance bonus * Annual bonus based on overall performance * Growth opportunities within the company * Employee discounts on Tilta products Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person