Now Hiring - Shred Ace - Client Service Representative/Inside Sales/Admin Assistant in Durham, NC

Full description of the position

Overview

Shred Ace is a North Carolina-based document shredding company with a sole focus on secure destruction. They are currently seeking a dynamic and detail- oriented Client Service/Inside Sales Representative to join their team! This is an hourly, full-time position based on-site in their Durham office. The primary responsibility of this position will be fielding customer calls and emails and booking those projects in the scheduling software (dispatching). A keen business sense is required - this is a service business, and the ideal candidate will need to wear many hats and thrive in a fast- paced, sales-oriented environment. Every sale is unique and requires critical thinking skills and the ability to act quickly and efficiently while putting the customer first.

Key Responsibilities

• Email Management: Efficiently review, answer, and file emails with precision and timeliness. Ensure appropriate follow-up is conducted consistently.
• Phone Management: Answering phone lines and communicating with customers in a friendly and efficient manner.
• Dispatching: Booking new jobs in the scheduling software.
• Onboarding: Onboarding new customers utilizing the company's simplified CRM application.
• Administration: Miscellaneous clerical tasks to be performed in the background, including collections, processing recycling tickets, etc.
• Collaboration: Work closely with all team members to ensure cohesive and consistent messaging to customers.

Qualifications

and Skills

• Several years of experience in customer service and/or inside sales required.
• Bachelor's degree required.
• Exceptional skills in writing, editing, and proofreading.
• Ability to handle customer service inquiries and issues with grace and professionalism.
• Proficiency in Microsoft Office, QuickBooks, and basic CRM applications.
• Persistent and consistent work ethic, self-motivated, and driven to excel in a fast-paced environment.
• Excellent multi-tasking and time management skills with the ability to prioritize and meet deadlines - the CSR position can have many pressing tasks simultaneously throughout the day, and the right candidate will need to constantly monitor, navigate, and respond accordingly while having a "head on a swivel" mindset.

Benefits

• $30/hour base pay + monthly sales bonus.
• Comprehensive health/dental/vision benefits.
• 401K plan with company match + profit sharing.
• 2 weeks' paid vacation accrual.
• Join a local North Carolina-owned, dynamic small business with opportunity for professional growth and development! Pay: From $30.00 per hour Expected hours: 40 per week

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Application Question(s):
• The ability to write professional emails is crucial to this role. Please confirm that you you have excellent writing skills. Work Location: In person