Now Hiring - Shred Ace - Client Service Representative/Inside Sales/Admin Assistant in Durham, NC

Full description of the position

Overview Shred Ace is a North Carolina-based document shredding company with a sole focus on secure destruction. They are currently seeking a dynamic and detail- oriented Client Service/Inside Sales Representative to join their team! This is an hourly, full-time position based on-site in their Durham office. The primary responsibility of this position will be fielding customer calls and emails and booking those projects in the scheduling software (dispatching). A keen business sense is required - this is a service business, and the ideal candidate will need to wear many hats and thrive in a fast- paced, sales-oriented environment. Every sale is unique and requires critical thinking skills and the ability to act quickly and efficiently while putting the customer first. Key Responsibilities * Email Management: Efficiently review, answer, and file emails with precision and timeliness. Ensure appropriate follow-up is conducted consistently. * Phone Management: Answering phone lines and communicating with customers in a friendly and efficient manner. * Dispatching: Booking new jobs in the scheduling software. * Onboarding: Onboarding new customers utilizing the company's simplified CRM application. * Administration: Miscellaneous clerical tasks to be performed in the background, including collections, processing recycling tickets, etc. * Collaboration: Work closely with all team members to ensure cohesive and consistent messaging to customers. Qualifications and Skills * Several years of experience in customer service and/or inside sales required. * Bachelor's degree required. * Exceptional skills in writing, editing, and proofreading. * Ability to handle customer service inquiries and issues with grace and professionalism. * Proficiency in Microsoft Office, QuickBooks, and basic CRM applications. * Persistent and consistent work ethic, self-motivated, and driven to excel in a fast-paced environment. * Excellent multi-tasking and time management skills with the ability to prioritize and meet deadlines - the CSR position can have many pressing tasks simultaneously throughout the day, and the right candidate will need to constantly monitor, navigate, and respond accordingly while having a "head on a swivel" mindset. Benefits * $30/hour base pay + monthly sales bonus. * Comprehensive health/dental/vision benefits. * 401K plan with company match + profit sharing. * 2 weeks' paid vacation accrual. * Join a local North Carolina-owned, dynamic small business with opportunity for professional growth and development! Pay: From $30.00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * The ability to write professional emails is crucial to this role. Please confirm that you you have excellent writing skills. Work Location: In person